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Napa Storage and RV

1111 Soscol Ferry Rd, Napa, CA, 94558

Office Hours Now Closed
  • MON - SAT9am - 5pm
  • SUN9am - 3:30pm
Gate Hours Now Open
  • Daily6am - 8pm

Storage Customer Reviews

Gene Armstead

10 months ago

Raymond Victorio

9 months ago
Dianna is awesome! She was amazing and supportive!

M Steffen

9 months ago
Due to some immediate changes, I was able to work with them on change my contract. It was easy, they were super helpful and accommodating. When I need a storage unit again, I'll be back.

Greg Shiu

8 months ago
Diana is the best. I needed a receipt and Diana pulled the receipt and emailed it to me before we even ended the phone call. That's only 1 reason for the 5 star. Diana answered the phone in a polite, professional, and informative manner. I never give 5 star reviews but Diane made the difference. Thank you Diane.

Paul Engelhardt

7 months ago
Having lost our home in the Atlas Peak fire, my wife and I needed a place to store the few things we were able to salvage. Diana, the assistant store manager, was super helpful and provided us a storage unit free for one month - it was exactly what we needed. Thank you so much for your help in our time of need!

Kai Chang

3 months ago
Diana was an exceptionally helpful and informative manager helping me in a highly stressful situation and she was very gracious in answering my many questions on security and the protocol of the place. Highly recommended. Thank you Diana!

Brittany Rollins

1 month ago
My boyfriend and I have been living in the apartment above the office for almost 2 years now. When we first moved in there was a completely different staff, whom we loved dearly. When they brought in the new staff we were very skeptical but after keeping an open mind and embracing change we were very pleasantly surprised! Diana, the store manager, always greets us with a hello and a smile when we see her. She is always timely, understanding and very helpful when we need repairs for our apartment. She has also turned into my package delivery girl, always leaving my packages right outside my door with a note to let me know its there. :) Although I dont rent a storage unit, I hear and see her interact with customers and she is extremely professional and detail oriented. I appreciate her and Im sure anybody looking to rent a space or storage unit will feel the same! Thank you Diana for always taking such good care of us!

ernest Lugo

1 month ago
By far the best storage facility in the napa valley. Super friendly, well kept, clean, and secure! Worth every penny! Now if I could only get Diane to go out to dinner with me! :)

Rose Sheehan

2 weeks ago
I've been with Napa Storage and RV since 1998 and needless to say management has changed hands many times over the years. The current manager, Diana, by far has provided the best customer experience! Diana always has a positive attitude and pleasant, calming demeanor. She is professional, effective, a creative problem solver and always goes above and beyond when it comes to providing excellent customer service. I would hire her in a second! One example (of many) of her service during a difficult situation, I had ongoing challenges with accessing a unit due to the door latch/ locking system and she went out of her way to learn how to permanently fix the problem instead of deferring to maintenance personnel who were not readily available. Thank you Diana for all of the other resolutions not mentioned here and for making it a joy to store with Napa Storage and RV!

Muhammsd Tariq

1 year ago
Price is to high

Lisa Muschetti

1 year ago
Nice place but need to close later

Peter Hall

2 weeks ago
As an independent contractor chauffeur Napa RV and storage has a very accessible area in which to store vehicles. Recently however, the bit of damage was incurred to one of our limos for which there is no video evidence so Improvement in that area would be greatly appreciated

Danny Diamond

11 months ago
This facility is aweful. They told me they had an open unit and reserved the unit. When I arrived with a truck full of stuff to store they told me they were full. Terribly managed facility.

Peter Vogl

11 months ago
I've stored a boat here for two years with incremental raises. Next month they raise the rent 25%!! IM OUTTA HERE!! Too expensive!

Misst Valenz

1 year ago
Never returned my remaining amount due for storage. It's a tiny expensive place.

Robert Kaltreider

9 months ago
Be very Leary under new ownership. My vehicle and boat has been tampered with many times. Vandalism and side mirrors stolen from vehicle. The latest damage 4200.00. Very unhelpful place

the dude

7 months ago
First of all youre going to tell me STORAGE PRO if I want to discuss this matter further to contact your VP blah blah blah blah blah I hope the property owner is reading these reviews because this Storage Unit used to be the BEST one in Napa the BEST in Napa well that ISNT TRUE anymore since storage pro has taking over. They are rude, unprofessional, inconsistent have no idea what their job is Im talking about Office person all the way to management. They have changed policies that have been in place for years!!!! And when asked they shake their head like they really dont care. This is the worst thing that you guys could have done. Professionally managed by storage pro LOL the only thing professional Storage pros has accomplished is pissing off your loyal customers of years and forcing them to leave like myself I havent given my notice yet but trust and believe at one time I rented the most units and spaces you had. I paid in the +1,000s. But Im packing and leaving because of the new management we were loyal to you guys wish it came back in return. I hope youre reading this and I hope you guys see it for what it is and get rid of them and Im sure will all come back. Clearly my negative review isnt a isolated incident you never had negative reviews before now you got three or four in just a few months. How much more proof do you need..?!? PS -dont bother with your rehearsed response Im not speaking to your VP for anything...

the dude

7 months ago
First of all youre going to tell me STORAGE PRO if I want to discuss this matter further to contact your VP blah blah blah blah blah I hope the property owner is reading these reviews because this Storage Unit used to be the BEST one in Napa the BEST in Napa well that ISNT TRUE anymore since storage pro has taking over. They are rude, unprofessional, inconsistent have no idea what their job is Im talking about Office person all the way to management. They have changed policies that have been in place for years!!!! And when asked they shake their head like they really dont care. This is the worst thing that you guys could have done. Professionally managed by storage pro LOL the only thing professional Storage pros has accomplished is pissing off your loyal customers of years and forcing them to leave like myself I havent given my notice yet but trust and believe at one time I rented the most units and spaces you had. I paid in the +1,000s. But Im packing and leaving because of the new management we were loyal to you guys wish it came back in return. I hope youre reading this and I hope you guys see it for what it is and get rid of them and Im sure will all come back. Clearly my negative review isnt a isolated incident you never had negative reviews before now you got three or four in just a few months. How much more proof do you need..?!?

Tracy Krikorian

5 months ago
I rented three 10 x 20 units at this facility for several months. Over a month ago the door latches on one of my units failed to operate consistently. The "handyman" took about three weeks to determine that he could not fix it. I was given no other option other than to purchase insurance. No offer of a different unit, let alone a rebate for the inconvenience of having to move to another unit. I have two remaining units that will be cleared out this weekend. The management obviously does not care about either the upkeep of their facility or the maintenance of good customer relationships. The single star on this review is for the kindness of the office staff, who seemed to be helpless to do anything but watch good customers run away as fast as they can.
See all Reviews

debbie m.

1 year ago
I was looking for a storage unit that my daughter could store her vehicle while she was stationed in Korea she is in the Army, and we just found out that...
See all 6 Reviews

Storage Facility Amenities7 Amenities

  • 24 Hour Access
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat