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A-1 Self Storage

3260 S Bascom Ave, San Jose, CA 95124

Office Hours Now Open
  • MON - FRI9am - 6pm
  • SAT, SUN9am - 5pm
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

Steve Bennett

3 months ago
Clean storage facility. Staff is chearfull and helpfully. No problems at all. The only reason I don't give them 4 stars is there has been no need for them to be outstanding. Simply solid performance.

Cheri Monique Massaro

8 months ago
Good people. They put up with my craziness very well. Very understanding! Luis and Kevin are good guy's! :)

Misty Singer

8 months ago
This place is very clean, n Luis was very helpful with the entire process. Access hours are as late as 10pm. The doors to the unit is secured with your gate code. You must give 7days notice before you move out, and they do not prorate your bill if you pay for the next month. Other than that I'd recommend this place to anyone.

Dave Gilbert

8 months ago
Great experience over the phone and then on-site, in person. Carlos and the staff were super-friendly and helpful. What a professional operation. And the whole facility is clean and secure. Also, great location!

Dina Vaz

8 months ago
A great storage facility ran by professional, helpful guys. I'm hoping corporate office will step up their game with an updated AC system.

Tony Vasconi

1 year ago
Great facility. Secure, clean, and safe. Great Management Team

Eric Hildebrand

1 year ago
So far so good. I've had my unit for over a month now. I feel my items are safe and secure there even with the little lock they have. I like the keypad enter and exit system for the gate. The automatic monthly payment is great. No worrying about a late payment if you accidentally forget the day you rented the unit on. Friendly, helpful management. Excellent location too.

Allison Turner

1 year ago
I was pretty satisfied storing my stuff here for almost a year. I was referred by my husband, who had stored stuff there as a bachelor. Security was good. When a friend of mine made a mistake about the codes, I got a prompt call from the staff to make sure everything was alright. My only complaint was early on when a building repair that happened during the major storms caused a smell. It was temporary, and the staff did a great job investigating and talking me through it. I only stopped using their services because I moved and no longer needed extra storage. I would refer friends to this storage facility over others.

John Rodriguez

1 year ago
Is storage facility seemed very clean and spacious except for the RV's that park in the storage area's. I don't know if your aware of this problem but it seem's like a homeless encampment even during business hours. Also we just rented on the 3rd floor that doesn't seem to be temp controlled with A/C. Very HOT on a summer day!!!!

Joyce Cammisa

1 year ago
I just cleared out my storage locker after using A-1 for several years. I always felt like I was treated with courtesy, respect, & fairness. I was also impressed that the place was well-maintained ~ always clean & well-lit. They are also efficient ~ I had their payments set up on auto-pay & wasn't able to stop payment in time on the last check, so they accidentally received one more payment than they should have. Instead of just cashing it (which I think many businesses would have done), they immediately contacted me & asked if I'd like to pick it up or have them shred it ~ very impressed!

Don Ganton

1 year ago
We rented two storage spaces to store some stuff while we were looking for a new place. This was my first experience renting storage space. Everything was great from beginning to end. They took care of us when we signed up and when it came time to move out. Our spaces were clean, dry, and rodent free. Would definitely recommend this business.

Erik Knepp

1 year ago
I have been with these guys for quite some time. They have always taken care of me and treated me like a valued customer. I find comfort knowing that my belongings and valuables are always in good hands. Louis and Terry rock!! Good vibes from both of you as well as the rest of the staff. Thank you for all of your excellent service.

Rob Demara

1 year ago
I want say and comment on Louis and terry as showing outstanding customer service as well as going beyond there duty as a regular employees!! They should be promoted or paid more than what there getting as they have helped me and my wife out with great poise and with care making us feel at home and keeping us as long term customers

Tiia Murphy

1 year ago
Most amazing customer experience! Facilities are really clean and safe. I would highly recommend for any storage needs.

Greg Dziak

1 year ago
Excellent staff and facility!

Marc Lugo

1 year ago
Loved this place. I recommend it to all my friends looking for storage. Louis, Terry, and LeAnna really took care of me and my items in storage. They did a great job of making us feel comfortable and that our stuff was safe.

Mayra Ramirez

1 year ago
Louis was super nice and I would recommend A1 to everyone!!

Michael Janse

1 year ago
Great staff and clean site. Much better security than competing storage facilities I've seen.

Danny Jessup

2 years ago
Very friendly and helpful. They went out of their way to assist me and provide me with the best possible price.

Jennifer McNally

2 years ago
Super clean and friendly and helpful staff. Easy to get in and out. Highly recommended!

Carol Zizich

2 years ago
The staff goes above and beyond with great customer service! Grateful in my decision to use this facility. Keep up the goodwork!!

Patricia LeBaron

2 years ago
Nice facility and very clean. Will store with them again.

Nola Williams

2 years ago
very nice lady help me some boxes for my pictures and told me about storage rate and what will be the best one for me she was so nice and a great smile. ..leann thank you

Susan Cope

2 years ago
Wonderful place. Nice and clean. Great staff, considerate, helpful in phone or in person. Would highly recommend!

RoadSport USA

2 years ago
Terry gave me 5 star service! Our home has water damage so we needed to move out of our garage fast. Terry made the process fast and painless. She's such a nice person too. I would highly recommend A-1 Storage to anyone who wants a safe clean nice place to store their property.

Pati Steele

2 years ago
Was a very pleasant experience.

Kerry Reeve

2 years ago
Good people to deal.with vary helpful

Tracy Carr

2 years ago
I've been renting here at A1 for 6 months..Louis was very helpful. It's a very nice and clean facility..I would highly recommend it.

carlos arrioja

2 years ago
They treat you like family, I would'nt go to a different place to store my items .

Diana Martin

2 years ago
Storage unit is very clean, representatives are friendly and helpful. Dollies are always in good order.

Amanda Anderson

2 years ago
I have used this place over the last 15 years and Terry and Louis have always given the best customer service always. Very clean, friendly and easy access. They do not make it challenging to sign up or cancel. Best storage in town! Thank you

Robert Olocki

2 years ago
Ooops. See what happens when your technology challenged. You accidently give a negative rating instead of an awesome one. This place is great. They are there for all your needs. Cleanliness is supurb, Emilia does a great job keeping thr pkace clean. The staff Terri, LeAnna, and Louis are fantastic. If you are considering moving your storage or need storage now or in the future, A-1 is the place to be. See you there.

Ricardo Wanka

2 years ago
Louis, Terry and Leanna have been great to work with at A-1 storage. They are professional and have always been friendly and attentive to my needs. I would highly recommend this location for the excellent service I have received over the years.

Jadon Fulmer

2 years ago
Great place. Very secure and friendly

Duane Handley

2 years ago
The customer service ia amazing. Terry and Louis and Leanna know what their doing. Facility looks clean and well kept. Love being here. I have been renting here since 2003. I have been a happy long term customer. I Would recommend friends and clients who will need storage.

Betty Boops

2 years ago
I rented from here several months ago and was a very happy customer. The facillity was clean Emilia does an excellent job. The office staff Terry, Louis, and Leanna always go above and beyond for their customers. I would use them again in the future should the need arise.

George Goodwin

2 years ago
Louis and Leanne and Terry are very professional and extremely courteous. The lockers and grounds are always well maintained. This gives me a sure feeling that my belongings are very secure and safe . Because of them I rate A-1 a rating of 10 on a scale of 10.

Anita Torres

3 years ago
My experience at A-1 Storage was great the facility was very clean and the workers were very helpful and im recommend my family and friend to go there if they ever need a storage
See all Reviews

Ben Q.

1 week ago
Great service and very clean and secure. For a few extra dollars ask for a basement unit as they are temperature controlled which will be better for your...

Dev M.

7 months ago
Very unhappy. Staff don't seem to want my business or care about their longterm customers. Very, very disappointed. This company should have an option...

Gretchen V.

8 months ago
I stopped by for a quick quote since I'm relocating back to San Jose. Louis was such a gentleman, very patient, polite and informative. Spent a good amount...

Amy Y.

9 months ago
Well lit, clean, comes with individual fire sprinkler system, good management team, automated payment available, online billing management available... it...

Bodhi M.

11 months ago
This place is tops!! I had the pleasure of being helped by both Kevin and Louis. Great location, very friendly staff, and the place feels clean, safe and...

Julie P.

1 year ago
This place was well priced . I was happy and they gave me the first month free . It's so expensive these days to move anything helps . Price was 249 a month

Brittney B.

1 year ago
I highly recommend A-1 Self Storage, I have a business account/unit there for my job. The people at the front desk are very friendly and always helpful. The...

Bryan H.

1 year ago
Friendly staff. Easy to work with. Helpful.

Tim E.

1 year ago
This place is awesome. The guy Louis is amazing. Very cool guy. He deserves a raise if not to own the damn place. Also its very clean and the smallest...

BibliophileG K.

1 year ago
Rented a unit from Andrea today. She was very helpful (patient with all my questions on pricing, sizing, etc) and excellent customer service (walked me to...

Charlene T.

1 year ago
Easy to rent, looks clean. So far, so good. It's not super cheap, but the convenience makes it worthwhile. Also includes temperature controls in the basement.

Martin M.

1 year ago
Failicty is in a great location, pristinely clean, modern, well layed out and Louis was accommodating and efficient in the check in process.

K G.

1 year ago
Super clean and nice facility. The woman at the front desk was super friendly and very efficient- thanks so much!!

Rich C.

1 year ago
Great place. Helpful, friendly staff. Let me change my unit size at the last minute. Matched the online price. Place is spotless and very well...

Lara F.

1 year ago
My brother rented a space here a year ago. They have clean hallways and it was easy to find carts for loading stuff up. Elevators were large and moved at...

A R.

2 years ago
The customer service and staff are awesome. They make it as painless as possible (let's face it, storage is rarely fun: it's usually due to moving, deaths,...
See all Reviews

Storage Facility Amenities6 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Business Center
  • Climate Control
  • Drive-up Access
  • Online Bill Pay