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4043 E 14th St, Des Moines, IA, 50313

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT9:30am - 5pm
  • SUNClosed
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

Medina Vel

3 years ago
Can't complain. Friendly service, the place is always clean. I've experienced no issues whatsoever.

Charles Timberlake

3 years ago
Excellent service from the lady on duty. Facility is maintained well. Looks like this is going to work out very well for me.

Paul Lantz

2 years ago
Excellent customer service! The whole experience was great! Brian is very easy to work with and very professional. Wish all of my customer experiences were this good. Thanks Brian.

Debbe Terry

2 years ago
Very nice people. Easy to do business with. Very clean facility.

Nancy Vickers

3 years ago
Fantastic Service. When we arrived to move in, our reservation was not found. NO WORRIES! Tara was able to solve the problem, get us what we needed and we were able to move into the unit as planned. We will definitely rent here again!

kevin kern

3 years ago
they are doing a great job. there storage is always clean and the price is right. and they are very friendly. we want to give them.5000% thank you for everything that you have done for us. and god bless your business. from kevin and yvonne

Terry Madison

1 year ago
Easy on-line reservation. Staff very courteous and knowledgeable. Prices very reasonable. And close to home. Being a security supervisor, I felt assured our belongings would be safe & secure.

Brian Daye

10 months ago
The customer service is superb.Highly recommend them for any of your storage needs


9 months ago
I couldnt be happier with the entire process from booking online to going into the location and having Brian help me as Ive never had to do this. The place was clean and well kept. Its rare to find happy employees that care about their work place and Storage Mart got lucky when they found this guy. From start to finish the process was seamless. Thanks again Brian for all your help this day in age not to many show appreciating but keep doing what your doing.

Erik Bason

3 months ago
Rich was the best help I could have gotten in the situation i was in at the time. Very grateful he was there to help me out. If anyone needs a nice, clean, and well maintained unit, stop in and see him!!

katheryn Guevara

3 months ago
Rich was great :-) wonderful positive attitude and customer service !

Melissa Reich

3 months ago
Arianna is wonderful, very friendly and extremely helpful. Had to come in and get a second storage unit and Rich is the man!! Absolutely wonderful people working at the NE 14th complex.!!

Julie Robinson

3 years ago
I have had a unit there a couple years now and it has always been well kept. I have never had a problem. Also the staff has always been quite courteous with me.

john nielsen

1 year ago
Clean and close to home

Nick Waters

1 year ago
Should have 24 hour access

Adrianna Mitchell

1 year ago
Very helpful staff but not always on site during open hours.

Alexandra Gomez- Benitez

5 months ago
Employees where nice and helpful. But the actual storage unit area smelled really bad of cigarettes and animal's.

Nikki Boylan

1 year ago
Have had my storage for around 7 months now, so not to long. Moved from a nice three bedroom in Altoona then life happened so i had to store a few things there tell I got back on my feet. I pay my bill faithfully every month to keep it clean and stored away. Came to pick up a few things and EVERYTHING RUINED! Didn't realize that they had a mouse / rodent problem so extreme!! Mouse poop and pee cover my couches, child's bunk bed, child's toys just everything... pulled out one piece of furniture and the smell of mouse pee and dead mice was to much to handle.. mice have ate threw mostly all of my boxes.. As I was there a mouse ran across the floor from another unit to the next. I can't even go threw anything in my storage being pregnant and being around that.. Honestly depressing im a single mom of two and don't have the funds to replace the things i had.

Corey W

11 months ago
2 weeks into renting storage there, I found half a dozen roaches throughout the hallway. Upon looking in my unit, found they had moved inside as well. Management fogged the hallways once but that didn't solve the issue and the so called insurance they require doesn't cover pests. I moved my belongings out that weekend, paid over $60 in laundering my clothes and another $100 to have my suits dry cleaned. The manager was present and found several live roaches in my unit before fogging and could careless. I guess having roaches start to infest all of your belongings between closings on houses doesn't mean much to some people, but I will never be back. Found the occasional roach within my boxes and would have come into my new home had I not sterilized everything I own at additional cost. Thanks to storage mart, I've now had my first and hopefully last encounter with roaches. Not sure what's more disgusting, the roaches or the poor service.

Jeramy McMillen

9 months ago
Over priced, during my tenancy with this company I sustained a significant loss of my property due to a fire. The insrance they so quickly sell you on when starting an agreement with them turns out to be garbage. It was barely adiquate and definitely did not cover the cost of my loss. Beyond that, they had the nerve to charge me rent for the month. When I disputed this they said if I did not pay it they would deduct it from my insurance claim. I just recently was able to finally remove the few contents I still had and in their unit and closed out my account. Good riddiance to dealing with a mega Corp group of jerks out to screw ever person that walks through the door. Seriously... You can buy a storage pod from many places and have it anywhere you want for about half the price they charge per square foot of space.... Good luck!

Janet Whiteside

4 months ago
Inconsistent monthly billing amount. Moved out mid-month & received no refund. BIG rodent problem!! Expensive wool rug & other misc items had to be thrown out because of mice! Won't use this location again.
See all Reviews

Sadiq A.

10 months ago
This is a case of ZERO STARS. All my stuff got stolen at this storage, they called me a month later to tell mewhat happen. most of my stuff were high...

Storage Facility Amenities3 Amenities

  • 24 Hour Cameras
  • Climate Control
  • Online Bill Pay

Storage in Des Moines, IA