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StorageMart

3221 Martin Luther King Jr Pkwy, Des Moines, IA 50310

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT9:30am - 5pm
  • SUNClosed
Gate Hours Now Closed
  • Daily6am - 10pm

Storage Customer Reviews

Jandra S

2 years ago
Clean and secure. Manager friendly n has great customer service!

Shannon Tuhn

3 years ago
I've never rented a storage unit before and Jennifer made the experience so easy! The facility is clean, well maintained and safe. I feel 100% comfortable leaving my personal items there while we sell our house.

Beth Gildersleeve

3 years ago
With Storage Mart we didn't have to rent a U-Haul to move our daughter back from Drake. All the extras she didn't need, like the fridge, microwave and futon, we stored and the rest we were able to move home in one car. Service was friendly and efficient. Facility appears very secure. This was a great solution for us.

Tasha Collett

5 years ago
Jen and Charles are good friends of ours, so we know how high their standards are for the business they have been dedicated to operating for the last couple of years. That's why when we decided we needed to rent a storage unit, there was no question in our minds that theirs would be the cleanest, most carefully attended to facility near us. They were quick to get our application processed and showed us a clean, well maintained, perfectly sized unit. If you need a place to store your belongings, this is definitely a wonderful option, and I'm sure they will make you feel like friends too :)

Nathaniel Mumm

1 year ago
Very clean. Very courteous service.

Andres Negron

8 months ago
Love the costumer service

William Miller

8 months ago
Kim at store 1063 on MLK in Des Moines was very helpful and professional. Great customer service!

Melissa Havens

7 months ago
Affordable storage

mushroom_clouds

6 months ago
Michelle was really nice and wonderful to us. She helped us get everything straightened out and made the process seamless. Highly recommended.

Noah Hamoud

6 months ago
Very nice and helpful, thank you guys so much!

Syko Ferret

5 months ago
Initially there was an issue with my passcode working. The very next day I stopped in and Michelle was very accommodating and fixed the issue right away. While I was upset about it, mistakes happen. It's how the company handles the issue that makes or breaks it. And while nobody wishes to be locked out of their unit, I can say I'm very satisfied with the response given the circumstances! Assuming there are no further issues, the 5 star rating will remain. The flood this past weekend did not affect our storage unit. And aside from one issue the process has been seamless, and the place is cleaned daily. I will update this review after some time as well. After a week they have been very accommodating, and the place is always clean. I really love the convenience of this location and the friendly staff.

Roberta Gowin

1 month ago
NO DISCOUNTS EVEN IF 1 WANTS TO PAY FOR 2-?MONTHS IN ADVANCE

T. N Thomas

3 weeks ago
Looking for storage when you're moving is a nightmare. But when I went to Storage Mart on Martin Luther King Boulevard in Des Moines. Sunday, the employee that I was speaking to was so polite and helpful. She knew what she was doing and was very informative. You don't find this quality very often so I had to post a review...this isn't something I do very often. I wish there were more people like her out there. It made my experience much easier and I feel like I could make a decision and know what to look for based on all the helpful information she gave me. Most importantly she took her time to help me understand and to make sure I understood her company's policies and pricing. Very honest and upfront. I would recommend Storage Mart to anyone looking for storage.

John Overman

3 years ago
I've been in this storage facility for about three years. The staff have always been great to work with. Some of the sub contractors that have done work on the facility have been difficult at times. Would recommend for any short or long term storage needs.

Andy Burgraff

3 years ago
Nice people, easy to deal with. Buildings were clean and dry. Used for 9 months or so while we were selling our house/moving. Highly recommended.

Vicki Anderson

10 months ago
It's a good place to store you're stuff

Kendie Fuller

4 months ago
StorageMart is a clean and well-kept facility I wish I could access it 24/7 however up till midnight or whenever I can get in there is okay. It is a little pricey and the locks are a little jankity not the locks the slides on the doors but other than that it's pretty decent and it didn't flood did not flood

Lorraine Henry

1 year ago
Not a good experience since Dec 2015. My unit was broken into and ransacked with stupid things taken, despite the fact that it closes at 9pm and the manager lives in site. Have had 2 manager changes, and now a 3rd had occurred, as well as rent has been raised twice, and now starting Aug 1st, they want to raise it again, so I'm gone. Found a nicer place to house my belongings until I can afford to rent an apartment in this high falooting city.

Jerry Birke

2 months ago
They are not a 24-hour storage facility their hours suck they should be more accommodating to their clients

Malynda Rumbaugh

2 years ago
Communication between managment not exist here as there was 3 different managers ( or so they said they were new to managment ) i was in forclosure and a church paid my storage for a month or so we thought.... was given a written estimate from Kim of $75 it said was good till Dec 1st so when took to the] was told when we pay month we get month free so thought that was for a month yet it ended up being prorated for 3 days and then I was locked in gate and some man walked from somewhere ( the office was closed ) was told they work with local agencies homeless housed during day hours for payment every month

Keith Wieland

4 years ago
This place is the worst. Refused access both times. There's nothing in the initial contract about limited hours of access. I requested only contact by phone and email since I travel so much which worked great until they changed my gate access code. Also watch out for their daily last month rate not to be confused with a prorated rate. Daily last month rates are by request only and not a part of the original contract. Their high vacancy should have been an indicator to me when I arrived. Their vacancies should be an indicator to you

Durand McGowen

4 weeks ago
The manager is extremely rude when I called to pay my bill she accused me of being rude and aggressive I told her this is my voice I'm not being rude she tells me no it isn't like I haven't lived with my voice all my life and I don't how my voice sounds I tried to difused the situation and and continued to be loud and yelling then threatened not to take a payment so they can sell my stuff I'm getting my stuff out never rent a unit from them if you're late they'll add charges so your bill is three times the amount I wish I could give negative stars
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Shonda J.

5 months ago
I have never encountered someone with so much patience,detail,and knowledge via customer service over the phone while still able to make it plain and...

Storage Facility Amenities3 Amenities

  • 24 Hour Cameras
  • Climate Control
  • Online Bill Pay