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StorageMart

60 NE Venture Dr, Waukee, IA 50263

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT9:30am - 5pm
  • SUNClosed
Gate Hours Now Closed
  • Daily6am - 10pm

Storage Customer Reviews

Andrew Carter

2 years ago
I was driving in from out of town with my stuff and got a call from Storage Mart that I would not be able to use the unit I had previously reserved. I'm not sure why, as I had reserved online, talked to Rico when he called me back about it shortly thereafter, then went in to the office in person to change the reservation several days prior. This could have been a huge problem, but Rick already had a great solution in mind when he called me, so it was pretty much fixed before I even knew it was an issue. Their professionalism and customer service in this resulted in a great experience. I wouldn't hesitate to recommend them and will use them again in the future.

Rick Roe

2 years ago
Very polite and helpful staff. Manager went out of his way to help me secure boat storage.

Alexis Slade

3 years ago
Great place for RV/recreational vehicle storage. Very easy to get in and out of spots and very secure! Staff is always friendly and accommodating.

Fred Krefting

3 years ago
The person was very helpful and kind. He also got me 2 storage units next to each other.

Alison Samborn Uher

3 years ago
Reasonably priced, easy to access, quick and easy sign up process, and helpful staff!

Wilhelmus VanderKallen

3 years ago
Best storage unit in town!

Jeff Samuels

3 years ago
Clean, well maintained and secure. The security system allows me 24/7 access. Would recommend to anyone looking for storage.

tammy tyer

2 years ago
Great customer service, very clean feel very comfortable there.

Rachel Lovetodecor8

2 years ago
Great experience. Moved from Cedar Rapids and needed a large storage unit for a few months while we searched for a new home. They were excellent in helping me with my needs. They even transferred me to the Waukee location when I suggested it would be closer. Unit was clean, location was very secure. I had NO issues with water, mice, etc. Excellent Customer Service! Would highly recommend.

Nancy White

2 years ago
I call early March to get an RV storage spot even though we will not use it until April. I am usually on the West Coast when I rent it but they work with me to secure a spot even though I will not be in for another month or so to do the paper work. I have rented an RV space for three years for the summer. I love the way it works.

Matthew Hennig

2 years ago
The Waukee location was fantastic. Their facility was clean and professional. They worked with our short term needs and never had any problems. If you need to store something in the Waukee, Iowa area they are great work with! Would recommend them anytime!!!

Alan Scudder

2 years ago
I don't normally write reviews, but this was necessary. Manager does a fantastic job, I rent out for work and these guys go above and beyond to make sure you get everything you need. My unit is clean and I have had no issues what so ever. Absolutely great service. Wish I had this sort of help every where else I go!

austin thompson

2 years ago
Great Service, accommodating, friendly. Would recommend to anyone needing to store anything!!

S

1 year ago
Very easy to reserve a unit, pricing that won't put a dent in your budget, friendly and knowledgeable staff that help you through the entire process. Most important to me is that their facility is well maintained and very secure.

Kindle Jackson

1 year ago
Great overall experience.

Dave Williams

11 months ago
The facility was clean and secure and the customer service was excellent. I have nothing bad to say about them

Kathy Fleming

7 months ago
Sunday was extremely helpful with helping us decide on what size storage unit and explaining the rental process - highly recommend!

K M

6 months ago
Clean and affordable great customer service

Andrew Godfrey

2 months ago
Amazing! Great staff.

Robert Cox

3 years ago
Storage Mart is a clean and convenient place for temporary storage. The price is reasonable and and employees are helpful. I would recommend it to anyone looking for a clean and safe environment for their storage goods.

Jerry Schutt

3 years ago
I have been a customer at your Waukee store for 18 months. In that time I have had 3 managers that worked with me.I was amazed that each one of the provided the same excellent service.I was also impressed by the cleanliness of the fa cility. The only complaint I have is with your maintenance department.I told the manager about a problem with a broken handle on the shed that my unit was in. He was kind enough to immanently contact the regional manager of the situation while I was there. It around 3 weeks for maintenance to attempt to fix it. Rick, the manager apologized repeatedly. I finally bought a roll of Duck Tape and made a temporary. Thank God you had 3 professional managers( Dom, Jean, and Rick) that I was able to work with. Had not handled my problem in such a proffessioal manner I would have left.

Sanjin Mrkajic

2 months ago
Storage units are new and clean. I feel my stuff is safe when I store it here. The reason I don't give it 5 stars is because their practices are shady, purposeful deceiving and un-ethical. I chose this place primarily because of the price, however, I was not aware of the hidden charges. One month into my contract I got a call stating that I had to pay an extra ~$20 a month for required insurance, something that the person on the phone said the location was supposed to tell me about but didn't. Why not just be upfront and transparent from the start and include that in the contract instead of supposedly making it a verbal notice? Then, several months into renting the unit, out of the blue and without explanation they informed me that the rent will now increase by $12 a month. Now the price of my unit is significantly more than I initially budgeted for and I know they are banking on me not wanting to go through the hassle of packing everything up again and moving it to a different storage company. I really wish I would have gone somewhere else where they were more upfront with all the costs.

Ben L

3 years ago
Was enticed by StorageMarts competitive pricing and the free first month offer. Reserved online although it asked me to sign the lease agreement which I could not get to display (attempted on multiple browsers.) On-site staff was friendly and check-in for the unit was pretty painless. Of course they want to sell you their insurance (they require you to be insured while renting there.) Staff then offered to show me the unit I was quite surprised when they then drove me past the storage units located at the main office and we drove several miles to the edge of town where they had additional units. I asked if they had any units available at the main office as I had not been informed the unit I was renting was at an entirely different location. They stated they did but they would be more expensive. I asked why they would be more expensive and they stated they were the deluxe units (yet were not climate controlled) and what I had reserved was the standard. The deluxe was going to be $20/additional per month. I cancelled the order for the unit at this point. I walked across the street (literally) and reserved one with Storage Masters for $10 more a month (still saving $10 from what they would have charged me had I chosen their deluxe unit offering.) Id like to re-iterate that the staff was understanding and helpful. They were nice enough to refund the $20 administrative fee. This is why I rated this business 2 stars as opposed to 1. After re-visiting the website, I did not see a deluxe option listed. To me, this is a borderline bait-and-switch attempt. Not happy with the time/energy wasted but glad they at least refunded the administrative fee.

Matt Lundquist

10 months ago
Since Storage Mart took over for Storage Masters, this place has been terrible. They restrict hours to which you can access your own stuff without that information provided or posted anywhere.
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Storage Facility Amenities3 Amenities

  • 24 Hour Cameras
  • Climate Control
  • Online Bill Pay