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StorageMart

12300 NW Outer Rd, Blue Springs, MO, 64015

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT9:30am - 3pm
  • SUNClosed
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

James Taylor

1 year ago
Had an issue at move in. Was quickly and proficiently resolved by Cody without question!! Very satisfied with my business here. Recommend to anyone.

Kevin Williams

1 year ago
Daniyelle was extremely nice and very helpful.. it has only been a few days since renting but so far so good.. would definately use this facility again.

Jennifer Tanner

1 year ago
Hassle free. The lady who runs the place is very dedicated and does an outstanding job.

Megan G.

1 year ago
Danniyelle at the StorageMart in Blue Springs, MO was not only able to be professional, but was also super friendly. I felt like we were receiving the best treatment and she answered all questions, no matter how trivial with a positive attitude. I don't know if I've ever been to a business where I've felt that welcomed. I also feel good about leaving my belongings in her storage facility because of how comfortable she made me feel. She's on-call 24-7 and genuinely seems to be perfectly fine with that! The facility was also incredibly clean and well maintained.

Kelly Hay

10 months ago
Storage mart in blue Springs on Outer Road the people are awesome Daniel is really customer friendly and very helpful and really keeps a eye out for any type of vandalism or wrongdoing inside the fenced area . And very knowledgeable about who is supposed to be here and not supposed to be here as far as tenants. All in all it's a great place to keep our product

Patricia Barnett

10 months ago
They were very helpful great customer service nd excellent location. Amazing people

Tammy Vaughn

1 year ago
We have had very positive experiences since the change in ownership. If there is ever a problem and we don't have 24 hour access they are very helpful getting us in.

Mike Holiday

1 year ago
I have to say in the past my experiences have not been good renting storage. This particular place however was great! Absolutely no issues. Management was helpful and accommodating. I would recommend this location to all my friends and family.

Sue Crawford

1 year ago
Storage mart is very professional and extremely clean, I really enjoy storing at storage mart. Danniyelle is a wonderful manager, she takes extra time out of her day to help in anyway she can. Cody has been a joy as well! I learn something new about my iPhone every time we speak!! I don't only feel like a customer, I feel like a friend.

Dale Russell

1 year ago
Price was right, service quick and accurate. Unit was clean and easily accessible. Plan on using it for several years.

Diana Yepez

1 year ago
my fiance and i have been renting a unit for over a year or more at the same location. And i can`t emphasize how awesome Danniyelle treats you. Not just as a great customer but as a good friend. She works with us on the very few times we have been late with payment and when we went to a larger unit she was working with us to make sure we didn`t get too big of a unit.. I have been pleased with the service we get from her and Storage-Mart that i will recommend this place to anybody. I see some people make rude comments or not as pleased as i am. They had either been a bad tenant or dealt with the other manager that was here prior to Danniyelle coming here. I also have a business unit for all my painting supplies and am pleased that my stuff is in a safe secure facility and very close to home ... Thank you Danniyelle and Storage-Mart for making Doug and I feel that we are just as important to them as my painting customers are to me.... God bless you all

Joan Shover

2 years ago
What great improvement to facility and security. Nice friendly people and smoke free.

Marie Westphal

1 year ago
I've rented storage lockers in the past, but the service I got here was amazing. Danyielle explained EVERYTHING clearly and concisely. She not only told me the 'rules', but she explained why they needed to be followed so I understood the importance of them. She truly cares about taking care of the units and treats peoples' property as if it was her own. They've recently installed a new security system which includes cameras all over the place, and security in case someone is trying to follow you in on your code. I HIGHLY recommend this StorageMart.

Candice Cardwell

10 months ago
Michael was super helpful and explained the whole process. He made what was a very stressful day a lot less stressful!!!

Norbert Corn

2 years ago
Everybody did a great job

Ashley Cederstrom

2 years ago
So far no problems, I have two storage units with them. They were friendly and very helpful and managed to keep both of my units close together.

A B

1 year ago
Very professional! Thank you so much for taking good care of The Arah Lavon Foundation

Trinity Gull

1 year ago
My boyfriend and I rented a storage unit from here. And found that it is very secure.I felt that my stuff is in a good place. Danielle is VERY helpful, EXCELLENT manager. She was honest, helpful and very professional. I WILL recommend all of my friends here...

David Welsh

1 year ago
I can personally say,the manager Danniyelle Finley is very personal and keeps a very good eye on the property .She always greets us with a smile and a wave. I rate her very highly ! The property has had numerous improvements in the past year to better protect the units. New cameras, fence and lighting.

Tammie Macklin

1 year ago
Danniyelle is one of the nicest person I've ever worked with as a customer. She was extremely knowledgeable and very polite. Answered every question before I could ask! The storage center is super clean and inviting as well.

Jeff Major

1 year ago
Could not be happier. Great customer service, very clean, dry facility. Very, very resonable rates. 5 stars easy. Highly recommend this place!

joe corbin

1 year ago
Extremely friendly manager and staff. Very happy

Seth Brody

10 months ago
If you're looking for a storage unit of any size, the Storagemart in Blue Springs is your place! The manager and all support staff there have been very nice and easy to deal with! The units are dry, and safe! Thank you again, Seth

selina thorne

10 months ago
Very clean units, safe property to keep your stuff and the climate controlled unit I needed was definitely in my price range. The lady who helped me was extremely nice and professional. She called me right after I setup my account online and answered all my questions. When we met her to check in our process was quick and painless. I'm very happy with my choice to use this location!

Kasi Reeder

9 months ago
I'm actually shocked to read some of these reviews about Danniyelle. I stopped by yesterday to get some information on a 10 x 15 unit. She was hands down the most helpful and sweetest person ever! I work in the medical field and deal with customer service on the daily. So I know it's not easy to make everyone happy. But... She was educated, professional and made me feel like we were old friends. The office is super clean and the units are top notch. I called a few other places and their prices are some of the best, not to mention a free month! Can't beat that! I am only needing a unit for a couple of months but I would absolutely recommend StorageMart and this location. Thanks Danniyelle for being so kind and for going above and beyond to help me! You're the best!

Shawn Williamson

9 months ago
Excellent service by location manager Danyielle! Highly recommended. Affordable and clean!

Its Hers

9 months ago
Great experience. She always helped me when i needed it the most. Very understanding and sweet as can be. I loved it and will definitely be back.

Sharon Larson

9 months ago
Wonderful! Very clean facility. Excellent service. Very helpful and service-oriented manager. I would use it again in a heartbeat!

Mindy Abell

9 months ago
Danniyelle is awesome!! She was so friendly and helpful, that she definitely deserves some recognition for her great customer service. This is my first time using a storage unit, and she made the process very seamless and smooth. I would recommend this place, and wish more people took that same pride in their work, and cared about satisfying their customers, the way that she does.

Dylan Ross

7 months ago
Extremely fluid and easy process. The manager showed me my initial unit, and after realizing it was too small, she showed me another one and was able to transfer me over with no issue. Very easy accessibility, and the manger is willing to go out of her way to help the customer, even after hours.

Patricia Phillips

7 months ago
I found this to be a very easy and economical solution for my situation. My lease was expiring and my new home was not going to be ready for a couple of months. I rented two units: one climate controlled to store my piano and electronics and one larger unit for the household stuff. The units were clean and the property was well kept. I felt like it was a secure place and well maintained. The customer service was GREAT! Very helpful and really nice.

Faze Ghost

7 months ago
There is a nice lady named Danielle and she is very sweet. She advised my wife about everything she is very through. She is going to be a great asset to this company....This location is EXTREMELY safe...It seems that Danielle is on site..she is very helpful...

LINDA ROSS

6 months ago
It was truly my lucky day when I called Danielle. She was able to convey all my options and costs. She then followed up with a nice e-mail. Today I dropped by to select my unit and finalize my transaction. Danielle greeted me, and reviewed costs, billing etc. and then we hopped into the cart to actually view the unit. I left feeling very comfortable regarding my upcoming move. Now, if I could just find someone to help me pack. Thanks again Danielle for your patience and your professionalism.

Chelsea Jo

7 months ago
I was completely taken back by how easy and convenient my Storage Mart experience happened to be. Nearly 2 months in and I'm still amazed at how wonderful my experience has and continues to be. I made a call to fix a few things and a woman named Elizabeth answered with eagerness to assist me, ( very rare now days) she had my problem fixed in a matter of minutes and told me not to hesitate to give her a call if I needed anything else. Then on site could not have been any more amazing, she not only assisted me but she was able to communicate with my son while I was focusing on the task at hand! This is what customer service looks like, this is how you generate more business. I will rave about Elizabeth at Storage Mart to everyone I know. She made a forever customer out of me. Thank you Storage Mart for employing someone who was HAPPY to help!! Very refreshing for a tired, stressed, often sleep deprived mom. I don't usually write reviews but with service like that, I needed to sing about it.

LoWanda Green

5 months ago
Customer service was excellent!! Offered a larger unit with climate control! I dealt with this storage before when it was under old management and I can say by far this is the best it has ever been! Prices are very expensive but overall great service!

George Smith

9 months ago
There are some negative reviews here that shock me, as they do not reflect my experience with Storage Mart at all. I am moving in with my girlfriend's family, but we have not yet found a place big enough for all of us and my lease is expiring. So I decided to get a storage unit so I would have a place to put my stuff while we continue to look for a place. I called inquiring about a unit and was given a price that was MUCH lower than the price quoted online (likely a third party site, but still a considerable discount from what I was expecting). Upon traveling to the location I was treated with much courtesy and respect, and the units seemed to be very clean and well taken care of. Plus, security seems to be pretty good as well, which is definitely a relief knowing that my belongings will be in good hands. Good rate, kind and respectful staff, and the property is in good shape. I definitely recommend this location to anyone in the area who needs storage.

Vicki Ross

4 months ago
I just want to say Danniyelle is absolutely a wonderful lady. Incredibly professional and very personal. Being it was a very hard time in my life her spirit shined thru for me as if we had been friends for ever. Plus every time I come in to pay my monthly rent she's always here, cheerful, accommodating and just plain lovely. She's a keeper! Vicki Jo

Brandon Slagle

4 months ago
Danniyelle is awesome. We were selling our house and had to be out sooner then expected. She set us up with 2 storage units quickly. I would recommend this location to anyone. Keep up the good work.

Matthew Puls

3 months ago
Elizabeth was knowledgable and understanding about my situation. I would come back just to have that kind of service again. She is absolutly manager material and your company is lucky to have such a motivated and intelligent young lady.

Michelle Davis

1 year ago
Revised: after a couple issues came about the regional manager made the effort to return my call to discuss what was going on fully understand the issues I was facing. He did a great job and all has been resolved. Thank you from the bottom of my heart!

LaShaye Farley

10 months ago
My husband and I used this location for our storage needs and we are very disappointed in doing so. We noticed that our living room furniture had water damage and mold on it after removing it from the unit; we even covered it in the plastic that they recommended. My husband immediately called Daniyelle and she walked him through the process. We did everything that was asked and have yet to hear from anyone. My husband was told by Daniyelle that it would only be a few days. Well, it has been a few days and we have heard absolutely nothing!! I reached out to Daniyelle myself and she was very sarcastic and rude when speaking to me. I was then told, what was now going to be a few days could possibly be 4-6 more weeks!!!! I am very upset about how this issue is being handled and will never use storage mart again!! I would like to add that a couple of hours after writing this review, the regional manager contacted me, and said that he would look into what was going on and that he would call me back in 20 minutes.That was almost a week ago!!!!

Greg Lane

1 year ago
I acquired a storage unit at this location several years ago at this location and had been very satisfied. Upon Storage-Mart taking over the location, I have had two incidents where I was charged a penalty for issues with my auto-pay. One of this was my fault, one was a problem with their system. I was refunded on both situations but had to spend time dealing with it. I noticed an increase of $9.97 in my bill and checked on it an it was due to an option showing on my account. I called and was told that I am required to maintain insurance protection on your stored goods (I do) and I am required to prove it to the company (I have now). They have refused to reimburse me the 3 months since they have started deducting this fee. Optional coverage means I have "Opted" to acquire it. I did not! They say a letter was sent to me advising me of this and it probably was. Still, not kosher! I have spent about two hours pleading my case at the local level and corporate and they don't really care. I will be removing my stuff as soon as my basement remodel is done, a direction I wouldn't have taken before this. Check your billing!!!!!! It is only $30 but much more, it is the principle involved. Their people have always been cordial with with me, the problem is at the corporate level. It is sad when a business gets so big, they do not care about the customer. My recommendation...steer another direction! Storage Mart is not the best option. I sent a review to the company "Trust Pilot" link and they show 4 - 5 star reviews. Mine has not shown up. A message to Cris Burnam, the President of Storage Mart who says, "StorageMarts Total Satisfaction Guarantee, At StorageMart, we aim to provide you the cleanest storage space with the friendliest service. If we fail to live up to your expectations, your next month of storage is 100% free." Apparently, this guarantee is worthless!

april20medman

1 year ago
POOR SERVICE & RAT INFESTED. STAY AWAY!!! Danniyelle the store Manager is rude and inconsiderate. She likes to over talk customers and make things up as she goes. Often when payments are due she refuses to answer calls and then tacks on late fees.They have constant rate hikes. My rate has changed from $50 to over $80 without a notice, along with forciing on an exorbitant insurance fee. Disrespected & Dissatisfied MOVING OUT SOON!!!

Tara Webb

1 year ago
After a month of renting a storage unit here we have realized that there's cockroaches! Now everything is going to the trash. Do not rent a unit from here! Unless you want your stuff covered in bugs! Take your money somewhere else! The "Manager" refuses to give us our money back for the month we just paid for.

Q Williams

1 year ago
While this facility is very neat outside-hence the 1 star, the customer service is rotten inside. I rented a unit for about a month while waiting to close on my home. Upon arrival Danniyelle was training a new employee, great younger gentleman, and she was having trouble letting her trainee learn what he'd been taught. She was interrupting him, talking over him to where I said to her: 'are you going to let him speak? He can't learn with you talking over him like that. And you're being mean to him' She then apologized to ME, not him, backed off and went somewhere else. Finally received my unit and continued on my way. Moved into unit and closed on my home on December 1. Movers came to storage facility on December 2 at 9:30am to retrieve my belongings and were met with a locked out keypad where none of my information worked. Hmm, that's odd. So I phone the site, no answer at 9:38am. Called the alleged 24-hour number Danniyelle gave me, no answer. This went on for almost 40 minutes then I finally get the office to pick up the phone. Danniyelle answers and tells me she has deactivated my PIN, and the other entrance by the office is strategically blocked off by vehicles so no one can get inside the facility. What surreptitiously childlike behavior is this from management? After paying via debit card, and her also receiving my duplicate electronic payment that SAME day, she let my movers inside. I have now been charged for an additional 1.25 hours by the movers before anything has been moved due to this delay. No one was available on site at opening to address my movers nor my calls. Finally my movers arrive at my new home to tell me that she has discussed me and my account information with them! Specifically she said to them: 'if she would pay her bill then we wouldn't have this problem. It's her fault, you need to call her. I get tired of folks not paying their bills.' Highly unprofessional and very insensitive. While I noted an air of condescension from Danniyelle when I purchased the unit, I had no idea it would manifest itself in this ugly manner. She said to me before that no one likes to work with her at her facility. I say, if she treats customers this way, God help the employees because I know why.

Misty Brown

6 months ago
I tried to reserve a unit online. I went to this location and I made a mistake with my reservation and chose the wrong location the one on south 7 hwy. whoops! I offered to cancel that reservation but the lady said she would do it. As she was canceling the reservation, she noticed that I selected a unit that was not offered at the woods chapel location. 5x10 vs 10x5. I'm a visual person and requested to see it. She continued to try to explain to me in a condescending way that it's the entrance that is only 5 foot wide, etc. Unfortunately, even with her explanation, I was unable to visualize it and requested again to see the unit. She started to explain the differences to me for the second time and I still felt I needed to see the unit. I requested to see the unit for a third time. Ultimately, she ended up snatching up her keys and heading toward the door to show me the unit. Since she was quite obviously annoyed that I wanted to see the unit, I felt my business was not wanted. I told her it was apparent she was inconvenienced and I would take my business somewhere else. I thanked her and started walking out the door. All of that was something I chalked up to a bad day and I would have kept my experience to myself, but as I was walking out the door, she replied to my " thank you" with an extremely snarky thank you. Wow! Typically, the best you'll see of a business is the first impression. If this is how she runs the business, I can't imagine how she would treat me as an actual customer.
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Todd M.

5 months ago
daniyelle was the best i had an issue and she solved it right away!!i highly recommend this storage mart!!!

Storage Facility Amenities5 Amenities

  • Boxes & Supplies
  • Drive-up Access
  • Online Bill Pay
  • 24 Hour Cameras
  • Truck Rental