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Lockaway Storage - West Ave

1018 Patricia, San Antonio, TX, 78213

Office Hours Now Open
  • MON - FRI9:30am - 6pm
  • SAT, SUN8am - 4:30pm
Gate Hours Now Open
  • Daily6am - 10pm

Closed for lunch from 2:00-2:30 M-F and 1:00-1:30 Saturday and Sunday.

Storage Customer Reviews

Website Reviews

Ismael Chagolla

2 weeks ago
I have had the pleasure of knowing Joann Garcia & Justine Villarreal for a long time. Both have exceptional customer service skills & friendly attitudes. They ALWAYS welcome me & other customers with smiles. They are also dedicated workers.

Alexis Rodriguez

2 weeks ago
Good customer service, definitely recommend.

Hector Reyes

2 weeks ago
Customer service was great. Always kind and helpful.

Jade

1 month ago
No problems, hours are good, accessibility is good also. Always clean, would recommend.

Jesus

2 months ago
Staff go the extra mile to keep customers happy. Thank you for such great customer service.

Carl Salinas

2 months ago
Fast and courteous service!

Jackie Kelly

3 months ago
I greatly appreciated the service I received and I will recommend you to others.

Elvia Paloma

3 months ago
Great Service Joann and Justine!

Jose Lopez

3 months ago
Perfecto! :)

Jim Luna

9 months ago
Very clean, very friendly staff Joann & Justine are very nice!

Ronald Speer

11 months ago
Wonderful group of people. Very friendly, always ready to help.

Elizabeth Moreno

11 months ago
Joann was amazing! Extremely helpful with assisting us with the proper storage room Made our move back to San Antonio easy and stress free!

Mrs.Frieda

1 year ago
Iam so glad someone else said something about rats! I had them too destroyed my things to and nobody cares about that at that company. Like all my pictures that cannot be replaced of my children when they were young something's are irreplaceable and they act like nothing. They said they couldn't do nothing for me either that the insurance didn't cover that acted like oh well

Felicia Everett

1 year ago
Hello my name is Felicia Everett and I've been renting a unit #520 at this location. However nobody noted us that the whole place is covered in rats (they say due to near by construction) This was early May. I have been renting since January 2017 and fored to move my belongs July 2017 because the rats are not under control. Ruined my Ashleys furniture: bedroom set.. Mattress and box sprang.. A desk pretty well beat up and also maggots coming out my unit! The Property Manager JoAnn was very understanding at first when I had them come look at our things. Her Asst (who didnt want to give her name) Open a package of some chemical of green pellets and toss them around in the unit.. After she cleaned up a dead rat laying 2ft of my unit door.. JoAnn advise me take photos and do an inventory checklist with her present, however it was her day off on the 7/10 but made plans i showed up for, waited outside the gated till the office opened to find out she was off! Her Asst (from above) Must have not known our meet up plans and told us without payment we were not going to be able to use the gate code, she also stated to just record or take pictures since she couldnt stay with us and Joann was off for the day. In the hot sun, back and fourth trying to get in and out of the gate before 6pm.. Was very stressful!! At least went inside that office 10 or more times. Making updates, it was 15mintues to 6pm then she decide to give us back our gate code. It was alittle more of a relief. Today (7/11/2017) 9:30am pulling up on property, used my gate code. Came in, was there maybe alittle before the Asst lady pulled up. I go in, and now both Joann and Asst lady are there. I starting talking on making claims for somethings like Joann said to do a checklist , aww hell breaks loose the asst lady then joann and im like wait a minute.. WHOO! So i ask for corporate number she smscks down a paper with and email.. I ask to have a number to call for damages property.. She then slid the same paper to me. Yellewing rodens are not in the protection plan. I just walked out resured them my uncle is a very big lawyer here in our city and im going to him right now. They were careless, no empathy, bad vibes and i just couldnt believe how they were acting especially Joann . I told her why are you acting like you just found this out today? we talked about this in may. I have pictures dates in my phone everytime i take a picture using my phone. The construction site is well over! The asst lady said " well why didnt you make a claim then when you noticed rats on property" this was something joann said has been getting take and care of.. This is now july, i have no problem paying for my storage unit. I do have a problem paying my unit with rats shitting and pissing and bitten on everything. Bleach container, a blue tarp.. Everything they thought they could drink. To have my things be treated like this is unfair and I have put up with it way to long. I have a couch brought from sofa mart very very expensive has poop and pee everywhere.. I had to throw away a Tempur-Pedic mattress! 4 years old!! And nobody cares!.. Like ive never ever even seen a rat untill this place! I paid people just to pull out the boxes and going though them each. Becuase i was legit scared!! You can stand there and hear rats running and squeaking. I would really appreciate if someone in your office can reach me back asap I was treated with disrespect and attitude , since this incident and way to early this morning.

Natasia Upadhaya

1 year ago
Joann did a great job explaining everything and she was very helpful

James Naramore

1 year ago
Justine was incredibly helpful, friendly + most efficient in getting us set up. We have experienced other storage facilities that make it much more difficult. Thank you Justine + Lockaway Storage!

Michael Ramos

1 year ago
Awesome customer service, very friendly. Overall helpful lady.

Laura Martinez

1 year ago
Best prices, best seal also!!!

Albert De La Cruz

1 year ago
Very helpful. Extremely courteous.

Kamal Hack

1 year ago
Great service. Quick & simple & straight forward.

Janiece Martinez

1 year ago
Justine was very friendly + helpful! Great employee !

Claudia Hinojosa

1 year ago
Justine is very nice, polite, fast and friendly !

Christie G

1 year ago
The young lady at the front counter was very helpful and great customer service. I will refer your facility to family and friends.

Robert Foytek

1 year ago
Very helpful with all details explained

Ashley Humphies

1 year ago
Justine is wonderful. She was such a helpful person, made my move here sweet and easy! Thank you guys!

Jo Ann Salais

1 year ago
So far everyone is soo friendlyand very helpful.

Andrius Green

1 year ago
The customer service was good, right on point.

Lourdes Medina

1 year ago
Justine was very helpful & pleasant!

Alexandria Johnson

1 year ago
Looking forward to having a good storage relationship.

Lexi Galbert

1 year ago
Justine was great and very helpful.

Mary Lynn Hammond

1 year ago
The staff are very nice ladies! Keep up the good work!

Andrew Binstead

1 year ago
I live in the apartments right behind units, needed a convenient spot to store furniture while moving out, Very good Pricing. Justine was very helpful and efficient,

Eugenia Lowry

1 year ago
Justine's telephone conversations are always helpful + courteous. She is so pleasant. In person, interactions with Justine is even better, ( if that is possible.) She answered all questions with much patience and knowledge.

Ana Torres

1 year ago
My experience here was always a good one. Joann was always so friendly and helpful. If I'm ever in need of a storage again, I will definitely be back.

Daniel Cervantes

1 year ago
The storages are good and clean. Also great service.

Michael Ramos

1 year ago
Great Staff and super friendly, with a great price you can't beat!

Antoinette Blair

1 year ago
Awesome service, very attentive, paperwork prepared ahead of time when I got here because I called the day before. Joann was very professional. Automatic payment deduction

Brian Ivey

1 year ago
Good Customer service

Elizabeth McMiller

2 years ago
I am a return customer. I've never experienced any problems while renting here. The office staff is great!

Susan Ponce

2 years ago
Joann is the coolest cat in town, Awesome and informative--very friendly and always helpful. Always an uplifting spirit.
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Storage in San Antonio, TX