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Lockaway Storage - 3009 & FM 78

200 Roy Richards Dr, Schertz, TX, 78154

Office Hours Now Open
  • MON - FRI9:30am - 6pm
  • SAT8am - 4:30pm
  • SUNClosed
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

Website Reviews

Paul Patillo

2 weeks ago
Outstanding facility, well maintained and kept clear of insect nests and weeds. I have used many storage facilities over the years my RV's and this by far is the best!

Beverly Buchfeld

2 weeks ago
I have been here since this place was A-OK Storage and now Lockaway Storage. Thank you for being here to help me.

Thomas E. Gunning

1 month ago
I was here for 9 years and had excellent service! I was always treated fairly! I would recommend this property to all!!

Errick Prince

1 month ago
Tiara was extremely polite, professional, and efficient with my service!! She represents your company brand very well!! Please let her know that I apprecviate all of her help!

Gisele

2 months ago
The staff is very helpful and have a warm and welcoming attitude. Andrea went out of their way to ensure I had the right size unit since I wasn't sure of the size I needed. Austin also took the time to let me measure an item I wasn't sure if it would fit into the storage and he helped me change to the correct size unit. Both workers are very patient, helpful, and accommodating. I really appreciate their help. I would recommend this facility to others.

Nancy Hillstromb

3 months ago
I found your dig to be very customer oriented. I loved talking with them. Keep up the good work.

Annette Box

3 months ago
Austin and Andrea went out of their way to make everything easier. Andrea had everything ready when I got there and Austin is helping me. ..I need extra assistance and he is so accommodating for my schedule. I will recommend them highly. Thanks guys!!!!

Kimberly Martell

4 months ago
All around great service! Good communication always. I would most definitely recommend Lockaway to friends and family.

Luke Zimdars

4 months ago
Buyer of auction unit. Drea is super nice, polite, and helpful. Easy transaction with a smile.

Jennifer

5 months ago
Drea was amazing!!!

Mark Mushrush

5 months ago
Excellent location and area clean, secure and fair in price.

Fannie Cunningham

5 months ago
A friendly staff, very helpful and great hours

B Henderson

5 months ago
The people in the office are always helpful and pleasant to work with. Easy coming and going great location

Ramiro Campa

5 months ago
Great customer service and they were understanding of our situation. Thank You

G. Seymore

5 months ago
Very happy with my stay here or I should say my property stay here.

Danny McMahen

5 months ago
Andrea is wonderful, very polite and most helpful, A very knowledgeable employee.

Susan Fritz

5 months ago
Staff is very friendly and efficient. Units are clean and easy to get to. Customer Service is awesome! I feel my belongings are very secure here. Very satisfied and I give them an A+++++++++++++++++++++++

Robert F. Land

5 months ago
The staff was always professional and courteous. No complaints. The security was great with easy access. I recommend a raise for the staff!

Michael Menegay

6 months ago
For almost two years now, I have rented 2 storage lockers. One for my furnishings and the other for my woodworking. Without further ado, I can say I’m very satisfied with the professionalism that the staff at Lockaway Storage conducts. This storage facility is like no other in terms of letting me pursue my passion for woodworking. Semper Fi!

Henry & Lesly Lopez

6 months ago
Recently signed a contract. Andrea was very professional, friendly, and answered all questions and even provided information on things we didn’t think of. Facility is very clean.

William Osburn

6 months ago
Very friendly and helpful staff! The place was clean and convenient!!

Rosalind Saenz

6 months ago
Both Employees greeted me upon arrival and were very attentive, courteous and well educated! :) Great level of customer service!

Charles Crane

7 months ago
Austin and Andrea did their best to find me a suitable spot. However, my desires required a drive-thru RV space. Many thanks for all your help!

Robert Hickernell

7 months ago
Super crew! Great Buildings! Nuff Said! Thank you!

D. Lawrence

7 months ago
Austin was very informative and knowledgeable. He provided a great tour of the facilities, an overview of my storage choices and prices, and even stayed beyond closing time answer questions. Thanks again for the great service.

Anonymous Person

7 months ago
Big Henry was very good person to work with along with Patrick and Austin! If I ever need storage again I will be Back!!

Brad Biesenbach

8 months ago
Outstanding and friendly staff! I felt my RV very safe at Lockaway Storage 3009! I will be back with my RV when fishing season is over! Thanks!

Charles "Chuck" Crane

8 months ago
Austin provided a great tour of the facilities and provided me with a complete overview of my storage choices and prices. A top notch employee and operation. Thanks again for the great service.

Judy Creaseman

8 months ago
My favorite part of Lockaway is the staff!!

Matt Basler

8 months ago
Austin did a great job!! Always a pleasure!!

Guadalupe Silva

8 months ago
Always friendly, curtious, and willing to assist promtly. Thank you for your smiles!!!

Harley Knull

8 months ago
Five stars Wide aisles to maneuver a trailer or RV. If you are newbie or pro great choice.

Luis L. Casteunos

8 months ago
Spoke with Austin Sanchez. He was very helpful, showed me what was available and was able to direct me to where I could get an enclosed space for my boat. Highly Recommend!!

8 months ago
David

Armandina Nunez

9 months ago
I was very happy the way they took care of me! Very friendly! I will pass them to all my friends!! Excellent!!

Saniel Leader

9 months ago
Great Customer Service, Starting with an excellent tour and finishing with an explanation of the facility and its features. Highly recommend!!!

Ana Navarro

9 months ago
Great customer service, staff very friendly and helpful.

Kimberly Martell

9 months ago
The Storage Site is always clean. Friendly Staff all the Time!

Leo Reyes

9 months ago
Great Management! Wow!! Good Guys! Clean and No Girls.

YOLANDA ROMERO

10 months ago
WONDERFUL PEOPLE AND ALWAYS HELPFULL AND KIND

Keith P

10 months ago
Patrick and Austin great place, service, and prices

Frank Jonaitis

10 months ago
We have been very happy with the quality of service, cost, and convenience of this location. The staff has always been polite and helpful!!

Eunice

11 months ago
Rented my unit yesterday - Austin was very friendly and helpful. Big Henry answered all my questions and was very helpful. If you are looking for a storage room this is the place to go to. Excellent customer service!

T. Warner

11 months ago
I highly recommend using Lockaway to store RVs. Austin and Henry will take care of you.

Joseph Minus

11 months ago
Very Friendly (Big Henry), Very Clean, Smells Good!!!!

Joel Powell

11 months ago
The customer service here is great. I would recommend them too family and freinds

Kevin L. Collins

11 months ago
Always Quick, Friendly and Awesome. Will Tell My Friends Where To Go.

TAMARA WILIAMS

11 months ago
COURTEOUS AND PROFESSIONAL STAFF. VERY EASY TO SCHEDULE AND PICK UP TRUCK

Marcus

1 year ago
Team at Lockaway on 3009 took very good care of me. I was in a hurry and they were able to get me in and out quickly.

Violette St Jean

1 year ago
I am very pleased with the customer service provided at this facility! I do believe Austin Sanchez is great with customer service skills! He is excellent!!

Brian Mittel

1 year ago
Prompt & Curious Service!! Great attitude & would highly recommend!!

Jana Milward

1 year ago
Great team. We no problems- Always great service.

Jan Wilson

1 year ago
Patrick was very quick and efficient. He called shortly after I had reserved online to confirm and was very accommodating.

Mike Hayhurst

1 year ago
Best service i've had in TEXAS! No one is more friendly and helpful then these guys.

Ryan Stephens

1 year ago
Epic Service!!! For the Win!!! Clean, Timely, and Friendly!

Karen Edwards

1 year ago
We feel our trailer is Lockaway storage on 3009.We love it being on cement to keep critters out. Austin is very friendly and helpful and that's a blessing

joe

1 year ago
I called minutes before arriving in town to see if anyone can store a 20 ft car hauler. Patrick was awesome and accommodating . He gave great directions and met me at the gate to show me where to park it. He was professional and courteous. Thanks a million.

Dennise Maltoes

1 year ago
Best service on the Lockaway storage

Dean and Vanessa Crockett

1 year ago
Big Henry and Austin are awesome. They stayed a little after closing for use to show up and give us a tour of the storage area. Great guys, Thanks for going out of your way

Bobby Jones

1 year ago
The guys at Lockaway Storage 3009 & Hwy 78 are Awesome! Always Friendly and Helpful!

Jill Riedal

1 year ago
Patrick, Austin, and Henry are the BEST!! They are very kind and great to deal with. Wonderful Team!!

Mike Weir

1 year ago
I've been using this facility for over a year - Big Henry, Austin and Patrick are some awesome folks to work with - they are very courteous and professional and go out of their way to help you out. Just traded in my travel trailer for a Very Big 5th Wheel. These guys worked very hard to find the right spot for the larger vehicle with no waiting on decisions or paperwork to get it done. By-the-way, these guys are fun to talk to, deal with and obviously enjoy dealing with people while doing their job!

Alie Fortner

1 year ago
Honest, friendly, awesome people, as I walked in the Lockaway Storage on 3009/Fm78 to rent, the friendly man handed me a pair of sunglasses,He said"Here s your sunglasses!" Wow, awesome, I didn't expect that! Didn't know I left it here 6+months ago. What a nice surprise! Yes, I would recommend the Lockaway Storage!

Michelle & Allyn Merrell

1 year ago
Everyone was very nice and helpful, Very Nice Property!

April Engelken

1 year ago
Patrick, Austin, Henry are truly awesome at providing excellent customer service. They answered all questions, provided needed info and gave us a tour. really loved the facility to.

Tim Condor

1 year ago
BigHenry and Austin were nothing less than outstanding with they service they provided me today. I stopped in to rent some storage space and could not believe they customer service tey provided. They wanted to ensure that I was completly satisified with their service before I left the facility.

Kathy Shockley

1 year ago
Big Henry and his staff are wonderful. Yes, I recommend Lockaway to store your valuables. Keep up the great work Big Henry.

Angie F

1 year ago
Austin and Big Henry were very friendly, Knowledgeable about the storage unit lease program. Very organized office

Denise Woodworth

1 year ago
The staff was very friendly and helpful!! They were able to work with me regarding move out dates and holding our spot.

Lance Hinds

1 year ago
The staff made finding the correct site for my vehicles easy. Henry and his associates walked me thru the setup and payment process in minutes. After several months I am very pleased with the facility and staff. Will gladly recommend Lockaway to others.

Colby Pulliam

1 year ago
Patrick and Henry were GREAT!!!! Also, location is perfect for us!

Sharrieffia Lewis

1 year ago
Patrick Galvan was very professional, nice and informative before, during and after I became a tenant today. Austin Sanchez from my interpretation is diligently working on another customers order over the phone. I see hard workers here!!

Jaye Mcmillian

1 year ago
Repeat customer- 3rd time Patrick friendly, knowledgable and very helpful

Terri Wright

1 year ago
Patrick is a great pr person he is very helpful and always ready to help

James Shull

1 year ago
Patrick and Austin are very professional and curteous. Awesome job. Thank You

Justin L

1 year ago
Patrick was very Helpful and easy going. Knew i was getting unit once i got off the phone.

C. Burke

1 year ago
Henry with Lockaway Storage was a tremendous asset in ensuring that our cross country move had zero hiccups. Most companies tout "service" and try and nickel and dime you as you try to reserve a storage unit. I would know from experience that after contacting four local facilities that Henry will stop at nothing to ensure you feel confident that you are making the best decision for your storage needs. Professional and courteous doesn't even begin to describe the way that Henry took the time and patience to hear out my difficult situation. When all other said "no" Henry said "we can do" and continued to do better. This is my first Google review, and let me tell you this: You'd be remiss to not call Lockaway Storage - 3009 before attempting to with any of the competitors. Don't say I told you so!

J Powell

1 year ago
Great Customer service, the guys are always outstanding

Robert Hickernell

1 year ago
New Customer, Big Henry was Superb, Great Job & Outstanding Value!

Shonda Patton

1 year ago
From the time I walked in the door I walked in the door Big Henry and USAIN FOSTERED the most Welcome environment ever doing such busy times of the year. Yet Austin and Henry created a wonderful atmosphere providing a Superior Stress free experience. These guys are very professional and demonstrate team work to ensure their client can rest assured their belongings are left at a Trustworthy establishment Thanks Austin &Big Henry you guys are so Awesome I felt every should be able too share this wonderful experience I gives recommendations on Angeles List as well.

Anthony P Camacho

1 year ago
I recently purchased a motorhome, I was stressing finding a good, reliable storage facility near my home and work. After conducting a wide search of the area between the Southeast side of San Antonio to Randolph JBSA I stumble across Lockaway Storage and Big Henry. The folks were nothing short of OUTSTANDING, they welcome me with a strong customer service mentality. They made my decision to go with Lockaway Storage very quickly because of hospitality, friendliness that began over the phone to the site. The Security, and cleanliness of the facility was first rate, the site is growing in size to meet the need of the community I can't wait to move into a covered slot. Big Henry and his folks are doing a bang up job, I walked away feeling my 90K motorhome will be safe in their hands. THANK YOU LOCKAWAY STORAGE & BIG Henry team.

Roger and Norma Copland

1 year ago
A Week ago my husband and I stopped at the Office and spoke with Big Henry, the Manager. We had such a hard time backing into our spot so we wanted to find a space that had easier access. Big Henry spent a lot of time looking for just the right space and gave us several options. He has been so helpful and accommodating I need to recognize his help and service. We appreciate all the kind consideration we have received from this facility and Big Henry.

Roger and Norma Copland

1 year ago
My husband and I purchased a 5th Wheel which we had never backed up until we took it to Storage for the first time and it was a NIGHT MARE! We spent several hours trying to back into our spot. We were over the lane markers no matter what we did. We had had a 40" Motor Home for several years and backing a 5th Wheel is entirely different. Obviously this Storage Lot has security cameras because Austin, the Assistant Manager, came out and ask if there was anything he could do to help us. I ask him if he could help us get this unit backed into our space because I didn't know what to do next.. He backed it into our spot very quickly, we were so relieved and happy. Thank you so much for having such caring and helpful people working at this Storage Lot. My Husband and I will be working on backing up, we realized that the pull-thru spots have spoiled us. Thanks again to Austin for his help and assistance.

Bonnie Hough

1 year ago
Austin was extremely helpful in walking me through the process over the phone. Move from PA to TX. He was patient and understanding and very courteous. Thank You!!

Steven Longoria

1 year ago
Process was easy and Assistant Manager, Austin was friendly and knowledgeable !!

Morgan Lutz

1 year ago
Austin was great !! Facility was nice !! Keep up the great work !!

Kathy Roy

1 year ago
This place is a complete rip-out always trying to beat you out of your money. First it was the homeowner insurance declaration page or they would raise the monthly rate. Now that want you to have a certain type of lock by the end of Oct or they will charge you an additional charge to you monthly rate. What different should it make to Lock Away Storage what type of lock I use? Or than do get more money out of you! So, if you don't want to be rip-off for more money, please don't use this FM 3009 facility!!!!!!!!!

Rosalind Ward

1 year ago
Austin was great! helped and answered all my questions! Office was clean and inviting!

Felicia Thomas

1 year ago
Awesome team at Lockaway storage @3008 under the leadership of Big Henry. Thamks for everything.

NA

1 year ago
COVERED ALL THE DETAILS WE NEEDED TO RENT AND FIGURE THE GATE.

Linda Cielencke

1 year ago
I will be telling many people about this place and them

Felicia Williams

1 year ago
I worked with a very patient and accommodating staff member named Patrick! He was very helping attentive in helping me find the right unit to fit my needs! Great worker! Also during my initial move in, Austin provided very detailed orientation that was very helpful! Great bunch!!

Diana Garza

1 year ago
Austin was pleasant, courteous and professional - Great customer service. Property is close to home and were had had a space here in the past. Very pleased and would recommend to anyone looking for a storage space!!

1 year ago
Big Henry was courtesy, helpful and price for unit was very reasonable.

The Copland's

1 year ago
My husband and I just traded for a 5th Wheel and discovered that we were not able to get it in our back yard. Knowing that we can only park on the street for a maximum of 72 hours we were in a serious situation. A friend from Church had told us that he uses Lockaway Storage on 3009 & 78. We headed there as soon as we discovered our problem. We were met by Austin. he was such a pleasure to work with. He and Patrick went out of their way to take care of us. We had a 40' Motor home for years but this is our first 5th Wheel therefore my husband is not that comfortable backing up. We ask Austin to look for a space open on each side to give us plenty of room to get into until we are more confident backing up. Austin went above and beyond to find us the perfect space Austin and Patrick explained all of the rules, pricing, hours and general information. We highly recommend this storage facility, I feel it is secure, clean, well maintained with Great Customer Service.

John Otwell

1 year ago
Alexis was easy to work with and took care of everything very quickly.

Angela Sills

2 years ago
They have been a great business to work with. Very nice staff and very prompt. Very nice property and well taken care of. I would recommend to rent fromt hem.Henry was so easy and professional to work with

Dawn Newman

2 years ago
Dawn Newman in the last week- We are customers for life. We had a house fire recently and I rented a unit. My husband got there with what little we were able to save at 6 pm and found out the unit was way too small. He saw an employee walking to his truck and was able to stop him. The employee (Austin) was actually in his truck leaving when my husband talked to him. Austin remembered the circumstance we were in, went back inside, turned everything on, and took care of us, even though he had shut the Office down and had been on his way home. Unfortunately customer service is rare in the world today but fortunately for us Austin and Lockaway don't fall into that category. Austin didn't have to do what he did and could have made us wait until the next day. Austin is an asset to the company and again we will use Lockaway Storage now and for any of our future storage needs. Thank you.

Vince

2 years ago
Great rates & great location in Schertz - easily accessible. Plenty of room to maneuver travel trailer. Staff is extremely friendly and courteous. I didn't feel like "just another renter". Big Henry took the time to explain everything from access, security codes, payments, etc. Austin gave me the grand tour so I could pick my trailer spot. Highly recommend this facility.

Rodney Richter

2 years ago
Everyone I dealt with was friendly and helpful!!

Dawn Newman

2 years ago
Austin went beyond. Austin stayed after hours to show us a bigger storage. We went earlier. He made sure we got the right size and stayed later than he had to. Just got a storage renter for life!

Jason Winn

2 years ago
Patrick was awesome in doing paperwork to finalize moving out.

James Henry

2 years ago
I went by the facility to check availability and rates for a storage unit. I big on customer service and Big Henry was simply the best. He was friendly, knowledgeable and professional. I went there just to get a quote and left there with a storage unit that was the right size for my needs. I highly recommend this facility.

Pamela Diggs

2 years ago
I have been very satisfied with the serve. Austin and Henry do an amazing job at customer service. Always curtious and smiles!!

India Kines

2 years ago
Alexis and Austin provided great customer service this morning.

Jeffrey Buffa

2 years ago
Super service all around best place I walked in too!

Donna

2 years ago
Friendly, professional, efficient, and caring!

Jan Fuller

2 years ago
As I am brand new to Texas, Alexis made the experience as painless as possible. She is very friendly, helpful and Thorough. Alexis is great! Thank you!

Fiona Neil

2 years ago
The people are super nice and go through everything with you to help you!

Nancy Tumlinson

2 years ago
Alexis was a great help. Polite and courteous! Thank you

Chelsea Smith

2 years ago
Quick service and very helpful! Alexis and Austin awesome service!

christian guillory

2 years ago
very nice and helpful thanks guys. looking forward to doing business with y'all.

Renee Kocian

2 years ago
Alexis was very friendly and polite. She explained everything thoroughly. This is me first time needing storage and I didn't know anything about it. It was very pleasurable.

Tyler Mills

2 years ago
Quick, easy process was incredibly simple. Staff was friendly and helpful!

Janice Atkinson

2 years ago
Very professional and friendly! I would highly recommend this facility!!

Frank Allenger

2 years ago
Today I signed a contract for storage space 507. Upon arrival I was escorted to the space I wanted to look at and found the facility to be both secured and clean. The staff that assisted me in renting the space was very helpful and courteous. Thank you Frank Allenger

Arthur Knox

2 years ago
I like that your storage closes at 10 pm. That was one of the reasons I chose your storage and your employee Alexis explained everything I was very happy, she fully answered all my questions.

Jason Winn

2 years ago
Alexis was fantastic and very helpful in obtaining a storage unit.

David Temple

2 years ago
Alexis and Austin were quick, efficient and friendly! I would recommend this unit to all who needed storage in the area!

Sylvia Chaney

2 years ago
Lockaway storages customer service was great and friendly!

Norina Borrego and John Vela

2 years ago
Austin was great! (: He welcomed us and answered all of our questions. He took us to a location for our trailer and talked about our options. We loved his service and great smile! Glad to do business with your facility!!!

Patrick Connelley

2 years ago
I am so proud to have the opportunity of using Lockaway Storage at 200 Roy Richards Drive, Schertz Texas. I want to express my deep appreciation on the outstanding customer service we have received. Furthermore, the management in my view stands for leadership and character with a high level of attention and knowledge that is focused on helping others understand the importance of securing their contents of their dreams they want to keep safe. Lastly, the manager “Big” Henry has communication skills that went above and beyond my expectations and never left a question unanswered. Henry is a valuable asset to Lockaway Storage.

Fatina Willey

2 years ago
Alexis did a great job leasing me a unit. Informative and friendly. :)

Melissa Fields

2 years ago
Alexis and Austin was very friendly and excellent!!

Joyce Jones

2 years ago
Alexis was awesome and very knowledgeable and courteous!!

Andrea Berglund

2 years ago
I have been looking for a storage last minute! Alexis has been very helpful! Lockaway has beat everyone's rates and customer service amazing! Will recommend any day to anyone! Thank You!!

H.E. Carnahan

2 years ago
Nice place, clean, just started.

DJ Benzing

2 years ago
Great customer service! Stayed open past closing to finish processing! Much appreciated!!

Wiley Lee Jr.

2 years ago
Help was Great, but administrative fee was a little blinding. Alexis was very helpful & friendly.

Luiz Vazquez

2 years ago
Great customer service!! Very professional staff!! Secured and clean facility!! Keep up good job!!

Shanan Sluaghter

2 years ago
Henry and Austin were welcoming and very helpful with the entire process!!

Janye Burrows

2 years ago
Great customer service, I confident our stuff will safe, fast, and friendly!

Billy Lane

2 years ago
Well first off, Henry was super nice and took care of all my questions and needs very well. I haven't had the need for a storage unit in over 20 years and with all the local places in Schertz, I am certainly happy I choose this one. From the moment I walked in, Big Henry introduced himself and took got me the unit I needed and I was out of there very quickly after a handshake and thanking me for my business. I will highly recommend this place to anyone. Thanks for the great service.

Sharon Newton

2 years ago
Austin! Customer service was great!! He answered all my questions and concerns!!

Kelly Buehl

2 years ago
Austin was informative and friendly and very helpful!!!

Darrell Board

2 years ago
Great service! Friendly and supportive staff! Got the tour and rented on the spot! Thanks Austin!

Rob Heston

2 years ago
Great affordable units and Location offered easy access!!

Shawn Salazar

2 years ago
Austin was courteous on the phone and answered all my questions that I had. Facility clean and neat!!!

Linda Marrs

2 years ago
Very friendly on phone inquiry plus a very clean office and very clean facilities when I stopped to rent!! Would recommend!!

Beverly Buchfield

2 years ago
I spoke with Big Henry and Austin they helped me with my problem with 2 payments!! Well, Big Henry and Austin told me exactly when and how this happened. They went the extra time to explain what happened. I just couldn’t understand. Then they told me 4 times. Then I understand when and how!! That is Great customer service!!!!

Calvin Bass

2 years ago
Austin was friendly when I walked in. He was extremely helpful and polite. All around, Austin made my experience convenient and enjoyable.

Elizabeth King

2 years ago
On my visit Alexis was very polite and professional. She served us with a smile and confidence!! and we were very pleased!!

Teresa Marroquin

2 years ago
Austin was very informative and knowledgeable with all my questions - Very nice gentleman.

Jerry D. Anderson

2 years ago
Very Nice Place and Safe for my coach.

Charles B. Sheldon

2 years ago
Doing It Right! Austin, Service was very Professional, Thanks!!!!

L.N.

5 months ago
Longtime storage customer satisfied with service and convenience

Terri Wright

1 year ago
Patrick and Henry is great with customer service only complaint is price is to high for poor people.

David Mitchell

1 year ago
Have been using Lockaway for over 3 years. Never any access issues and is always clean!

Bruce Houseman

2 years ago
When I called the individuals (man and woman) were very friendly

2 years ago
Staff is great! They always respond and are eager to help in anyway they can.

Jeff F

1 year ago
Have been a customer here for 4 years when it was owned by another company. Lockaway bought it and immediately raised the rent 30%. Lease is up in December and I'll be moving to another company. Midway during this lease, Lockaway is demanding, under threat of over locking unit, that we use only 1 type of lock, which they conveniently sell by the way. I do not like being threatened and I do not like having some company treat their customers like crap. I also do not like having rent jacked up 30% from 1 year to the next. Stay far away from these people.
See all reviews

Shonda Patton

1 year ago
From the time I walked in the door I walked in the door Big Henry and Austin fostered the most Welcome environment ever doing such busy times of the year. Yet Austin and Henry created a wonderful atmosphere providing a Superior Stress free experience. These guys are very professional and demonstrate team work to ensure their client can rest assured their belongings are left at a Trustworthy establishment Thanks Austin &Big Henry you guys are so Awesome I felt every should be able too share this wonderful experience I gives recommendations on Angeles List as well.

Michael Burpo

1 year ago
The front office personnel of Patrick,Austin, and Big Henry were awesome! They made feel so comfortable, as if I was family! Great experience! I would recommend this business wholeheartedly!

Javier Rivera

1 year ago
Went twice... First time, Henry and Austin were great and helped me decide on this location. Second time went to sign papers, Patrick and Austin maintained the expected customer service I received the first time. Great place, great customer service, great prices... can't go wrong!

Dylan Pearcy

1 year ago
Excellent location, first rate service, good variety of storage options from small enclosed spaces to large covered storage spaces for motorhomes and the like.

Clifford King

2 years ago
Big Henry was very helpful, made the decision to store at the facility easy, explained everything I needed to know, I would recommend this facility to others.

Carl L. Negley III

1 year ago
The best by far for storing your RV. $$$$

Chris

11 months ago
Henry with Lockaway Storage was a tremendous asset in ensuring that our cross country move had zero hiccups. Most companies tout "service" and try and nickel and dime you as you try to reserve a storage unit. I would know from experience that after contacting four local facilities that Henry will stop at nothing to ensure you feel confident that you are making the best decision for your storage needs. Professional and courteous doesn't even begin to describe the way that Henry took the time and patience to hear out my difficult situation. When all other said "no" Henry said "we can do" and continued to do better. This is my first Google review, and let me tell you this: You'd be remiss to not call Lockaway Storage - 3009 before attempting to with any of the competitors. Don't say I told you so!

Wallace Bowles

1 year ago
Like to give a BIG THANK YOU to Big Henry and the rest of the gang at the 3009 LOCKAWAY STORAGE location! Always help when ever a problem poped up! Been a costumer for 20 years! A very safe place to store anything! Thanks again

Michael Lesley

1 year ago
Big Henry and Patrick helped me so much! I was at a different location in Schertz trying to put my very large RV at the same place as my storage unit and the RV just would not fit. When I called the 3009xFM78 location no one answered at first but Big Henry called me back almost immediately. That was a great first impression. To keep it short, he took care of the admin stuff and they even opened the gate for me when I got my RV there. Patrick stayed with me to guide me into my spot which was a huge help. They even opened the gate for me on my way out without me even having to call! These guys made such a rough day so much easier and better. I really appreciate good service and it's even better when it comes on a bad day. Thanks a ton to Big Henry and Patrick for really taking care of me and being genuinely good dudes! I'll definitely be throwing your names and Lockaway Storage around the base letting everyone know how awesome you were.

Rudy Balderaz

2 years ago
Our visit to the office was to transfer to a different storage space. "Big Henry" & Austin were very helpful in informing of the different options that was available to us. After showing us the different options we decided to make a change and the process was quick and easy. "Big" Henry & Austin made the change seamlessly! We've been tenants less than a month and we're so glad we chose Lockaway Storage! With the service and attention to the customer being as awesome as it is I'll be sure to recommend Lockaway to anyone looking for storage.

Fiona Neil

1 year ago
The people at Lockaway Storage are very nice and answer all your questions. Austin and Alexis helped me get my storage unit and they helped me through the whole process. I would definately ask Austin and Alexis to help you. Also when i call on the phone the manager Henry is funny and very nice on the phone he explains things well and is comfortable to talk to. Lastly i like how they give you at least a week to pay for the months due so that way you can scramble up money for a few days. They are great.

Errick Prince

1 year ago
"Big" Henry, Austin, & Patrick did a great job setting me up with the best storage space! They were courteous and professional! These guys are AMAZING!!

Dave Field

1 year ago
Excellent facility. Great staff. Clean and secure lot. I drove from Stoneoak to store my RV here because if great prices and excellent access for my 44 foot 5th Wheel.

Trevor Hartsock

1 year ago
Big Henry and crew will take care of you! Great location and staff!

Brian Thalhofer

1 year ago
Big Henry is quite simply amazing! He goes out of his way to ensure that tenants are satisfied with their location and will almost literally do anything to ensure that you are satisfied with your rental and the service you receive. If you live in Schertz/Selma and need to store things, do it here!

Stealth Titan

2 years ago
Patrick and Austin was very help full. I went in asking for prices and they have me different options. Now I know when I put my house up for sale I know where I'm going. Thanks guys.

Bill Shockley

1 year ago
Patrick is fantastic. He is knowledgeable and always so willing to help.

Kathy Shockley

1 year ago
Patrick helped us park our trailer. You are the best.

Sano Kaoi

1 year ago
The young man at the desk this morning was very helpful and polite. was very informative and knowledgeable...Kudos to owners, its hard to find customer service like that at a lot of businesses these days...

Rudy Hernandez

1 year ago
Convenient, very clean, secured and friendly staff. Wouldn't take my belongings any where else but here. Thank you for your service!

sha new

2 years ago
The customer service (Austin) was awesome. He took the time to show me all available unit-size that was available. He made my decision to rent from Lock away storage easy.

Pamela Martin

2 years ago
Great people to work with especially Henry

Tyler Skeens

1 year ago
Austin was extremely helpful and nice, I called because the traffic and the rain was causing me to run a little late and he offered to stay so that I could get my storage unit before they closed. He was great at explaining everything and was very clear and good with customer service.

Valeria Rodriguez

1 year ago
Highly recommend Lockaway Storage! Patrick was great at helping me get all the information I needed and took the time to explain prices. Great customer service!

Lockaway Storage 3009 & FM 78

1 year ago
Folks, Stop looking any further! We at Lockaway Storage 3009 look forward to assisting you any way we can in your storage needs. Please allow "Big" Henry, Austin, and Patrick to show you why our service is a cut above the rest. Especially, on a property 13 acre (of 19 acres) that has wide aisles for all. For more REAL REVIEWS, see our website! Thanks!!!

Tabitha Clark

1 year ago
Big Henry is amazing! He has the best customer service and he makes doing business an absolute pleasure. His entire staff has great rapport with their clients and I appreciate them.

Arthur Man

1 year ago
Very helpful people here. "Big" Henry was friendly, helpful, and funny. I had a storage unit 10 min after walking in an hour ago. Thank you for all your help.

Gary Lee

1 year ago
Big Henry is the greatest! Austin is Amazing. Patrick is excellent at holding down the office. Property is very clean. Don't waste your time looking around... The BEST STORAGE around. Will work with you for whatever your needs are. They helped me even at 2AM. One word: AWESOME!

Pablo Ramon

1 year ago
Exceptional facility! Staff is professional, courteous and extremely helpful...Big Henry, Austin and Patrick...not enough can be said in regards to their "can do" attitude. Security, accessibility and cleanliness are a priority here. I highly recommend this storage facility!

Mike Weir

1 year ago
I've been using this facility for over a year - Big Henry, Austin and Patrick are some awesome folks to work with - they are very courteous and professional and go out of their way to help you out. Just traded in my travel trailer for a Very Big 5th Wheel. These guys worked very hard to find the right spot for the larger vehicle with no waiting on decisions or paperwork to get it done. By-the-way, these guys are fun to talk to, deal with and obviously enjoy dealing with people while doing their job!

Joe Hoeft

1 year ago
Great people and and service. Truck broke down and Austin one of the guys working there helped me how my rental trailer back. Very friendly. Storage lockers are clean and very tight security. Highly recommend.

R Goeres

1 year ago
Enthusiastically recommend Lockaway Storage on 3009 & FM78. We looked at 10 options in person and more online for a spot to park our travel trailer securely. Lockaway has a huge open air parking area, wide lanes with parking on both sides and lots of room to back in. We are rookies and had no problem. The facility is secure, clean, and we feel confident that our RV is Locked Away! There is covered RV parking as well but we were only looking for open air. Additionally, the staff is FANTASTIC! Patrick took us around to show us the layout and pick out a spot. He answered all our questions and is so personable. He made us feel very welcome and confident in the service provided. Good facility, great staff, excellent pricing - telling all my friends.

April Rink

1 year ago
My husband and I rented a storage with Big Henry for a year and him and his team were always very helpful, professional and friendly! I would totally recommend this facility! Very clean and always greeted with a smile! 5 Star Review! Thanks Big Henry! Randy and April Rink

Robert Haese

1 year ago
All the people are very professional and knowledgeable! Seems to be very well run and clean . Enjoyed the interaction with Big Henry .

Geneva Reeves

11 months ago
Big Henry was very friendly, helpful, and accommodating! He has made our move just a little bit less stressful! THANK YOU!

GM Aguayo

11 months ago
Friendly environment. Large spaces with easy access to park. Well monitored and 24 hour access when necessary.

Steve Acosta

11 months ago
Big Henry and Petite Austin are awesome! Super great service! Strongly recommend this place for storage!

James Deitschel

1 year ago
Great experience at this Lockaway Storage! Super easy to rent a unit. Great discounts. I accidentally locked my unit incorrectly once, and I got a friendly phone call (and email) within a couple hours to let me know about it. Always friendly service (especially from Big Henry), and a nice, clean environment.

Maria Blalock

10 months ago
I want to thank Austin very much for his help when we needed a new storage unit. He was very polite and professional explained every detail for me. He even helped me put my number in to open the gate to make sure it opened for me. I'd also like to thank big Henry for his help as well. They were very professional and answered all of my questions and concerned. I could have not asked for a better customer service. Thank you guys

Tara Acosta

11 months ago
We rented a storage unit August 11, 2017 from Big Henry. He was the nicest man and very helpful. We were in a dire situation and he got is a unit very quickly! He was very attentative to our needs and handled everything very professionally! Petite Austin was also great! If we ever need another unit we will definitely be calling these guys!

Karen Rooks

1 year ago
I have to say that Austin and Big Henry are quite the team!! Austin is very well versed on the operations of the business, unit prices, type of clientele and all the applicable rules one should follow for trouble-free storage for yourself and others renting spaces at 3009. I had called around for special deals but all others offering deals were no where near my house and the units were much smaller than what I needed. Big Henry and Austin welcomed me with open arms and made me laugh, which is always something a person can use during the stressful times of moving. They put me at ease and reassured me I would be pleased with my decision to rent a unit at 3009...only thing I need now is for Big Henry to share some of those tacos Austin brings in for him. Like I said, these guys are a great team; professional, knowledgeable, caring and funny as heck!!! Thanks for all you guys do to make moving a better experience for everyone!

Brad Biesenbach

1 year ago
This is a very convenient and clean storage facility. I really like that it has surveillance cameras. Austin was very friendly and helpful when he greeted me. We had my 30' RV in a storage slot in no time. I feel very comfortable in leaving my RV at this location. Brad

BRJOnes Jones

10 months ago
Great staff. Very helpful, friendly, and fast. Clean facilities and secure. Antonio, Patrick, and Austin were professional and polite. Would recommend to anyone needing storage!

Eddie Jones

9 months ago
Big Henry and his team at Lockaway Storage did an amazing job getting us set up to store our trailer. We had just arrived in the area and looked around for the best options. When we arrived they were ready and gave us all the information we would need. We were guided to our storage spot and had no issues. I highly recommend them for your storage needs.

celina elias

7 months ago
Andrea & Austin were great ! They answered all my questions without hesitation & were super friendly . They seem to truly love there job & take pride in helping others. I will definitely be recommending Lockaway Storage to friends , family & coworkers. Thanks again Andrea & Austin for being super helpful & getting me in & out of there in no time..

Rodney Ruth

3 months ago
Drea did an awesone job getting me set up with abolace for my camper!!! Place was clean and she was very knowledgable! Great attitude and customer oriented.

Lee Vazquez

1 month ago
Austin was very great at explaining all details thoroughly. He made us feel very welcomed and greeted us warmly. Best service I have experienced!

Joshua Reyna

3 weeks ago
Clean & tidy location. The woman at the front named "Drea" was most helpful. She truly made the process easy. Thank you!

Jeffrey Pichardo

3 weeks ago
Austin and Mike are great. Incredibly helpful.

Veronica Collins

2 weeks ago
I have had a very pleasant experience with the staff at Lockaway Storage. They were always very helpful and quick to help with any questions I had. I definitely would recommend them!

Curtis Spears

5 months ago
Just rented a space for my RV. Great location, clean, easy in and out, and good customer service from Austin.

Jason Dingle

7 months ago
Staff is good. The only problem i have is that they keep going up on rates. To expensive just to store stuff.

Nick Johnson

3 weeks ago
Seems nice. Friend has her trailer there

Matt Frey

5 days ago
Ok place. Take closing time seriously, you will get stuck in there if you dont make it out in time.

Awesomeness

3 months ago
Never had a problem here till the owners sold out been a customer for years at first the new staff that took over was very helpful then they slowly started raising the prices and adding fees for protection you had to buy a certain lock it got ridiculous. I used to pay almost $25 less then I do now.
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