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Lockaway Storage - 3009 & FM 78

200 Roy Richards Dr, Schertz, TX 78154

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT8am - 4:30pm
  • SUNClosed
Gate Hours Now Closed
  • Daily6am - 10pm

Closed for lunch from 2:00-2:30 M-F and 1:00-1:30 Saturday.

Storage Customer Reviews

Website Reviews

Paul Patillo

3 months ago
Outstanding facility, well maintained and kept clear of insect nests and weeds. I have used many storage facilities over the years my RV's and this by far is the best!

Beverly Buchfeld

3 months ago
I have been here since this place was A-OK Storage and now Lockaway Storage. Thank you for being here to help me.

Thomas E. Gunning

4 months ago
I was here for 9 years and had excellent service! I was always treated fairly! I would recommend this property to all!!

Errick Prince

4 months ago
Tiara was extremely polite, professional, and efficient with my service!! She represents your company brand very well!! Please let her know that I apprecviate all of her help!


5 months ago
The staff is very helpful and have a warm and welcoming attitude. Andrea went out of their way to ensure I had the right size unit since I wasn't sure of the size I needed. Austin also took the time to let me measure an item I wasn't sure if it would fit into the storage and he helped me change to the correct size unit. Both workers are very patient, helpful, and accommodating. I really appreciate their help. I would recommend this facility to others.

Nancy Hillstromb

6 months ago
I found your dig to be very customer oriented. I loved talking with them. Keep up the good work.

Annette Box

6 months ago
Austin and Andrea went out of their way to make everything easier. Andrea had everything ready when I got there and Austin is helping me. ..I need extra assistance and he is so accommodating for my schedule. I will recommend them highly. Thanks guys!!!!

Kimberly Martell

7 months ago
All around great service! Good communication always. I would most definitely recommend Lockaway to friends and family.

Luke Zimdars

7 months ago
Buyer of auction unit. Drea is super nice, polite, and helpful. Easy transaction with a smile.


8 months ago
Drea was amazing!!!

Mark Mushrush

8 months ago
Excellent location and area clean, secure and fair in price.

Fannie Cunningham

8 months ago
A friendly staff, very helpful and great hours

B Henderson

8 months ago
The people in the office are always helpful and pleasant to work with. Easy coming and going great location

Ramiro Campa

8 months ago
Great customer service and they were understanding of our situation. Thank You

G. Seymore

8 months ago
Very happy with my stay here or I should say my property stay here.

Danny McMahen

8 months ago
Andrea is wonderful, very polite and most helpful, A very knowledgeable employee.

Susan Fritz

8 months ago
Staff is very friendly and efficient. Units are clean and easy to get to. Customer Service is awesome! I feel my belongings are very secure here. Very satisfied and I give them an A+++++++++++++++++++++++

Robert F. Land

8 months ago
The staff was always professional and courteous. No complaints. The security was great with easy access. I recommend a raise for the staff!

Michael Menegay

9 months ago
For almost two years now, I have rented 2 storage lockers. One for my furnishings and the other for my woodworking. Without further ado, I can say I’m very satisfied with the professionalism that the staff at Lockaway Storage conducts. This storage facility is like no other in terms of letting me pursue my passion for woodworking. Semper Fi!

Henry & Lesly Lopez

9 months ago
Recently signed a contract. Andrea was very professional, friendly, and answered all questions and even provided information on things we didn’t think of. Facility is very clean.

William Osburn

9 months ago
Very friendly and helpful staff! The place was clean and convenient!!

Rosalind Saenz

9 months ago
Both Employees greeted me upon arrival and were very attentive, courteous and well educated! :) Great level of customer service!

Charles Crane

10 months ago
Austin and Andrea did their best to find me a suitable spot. However, my desires required a drive-thru RV space. Many thanks for all your help!

Robert Hickernell

10 months ago
Super crew! Great Buildings! Nuff Said! Thank you!

D. Lawrence

10 months ago
Austin was very informative and knowledgeable. He provided a great tour of the facilities, an overview of my storage choices and prices, and even stayed beyond closing time answer questions. Thanks again for the great service.

Anonymous Person

10 months ago
Big Henry was very good person to work with along with Patrick and Austin! If I ever need storage again I will be Back!!

Brad Biesenbach

11 months ago
Outstanding and friendly staff! I felt my RV very safe at Lockaway Storage 3009! I will be back with my RV when fishing season is over! Thanks!

Charles "Chuck" Crane

11 months ago
Austin provided a great tour of the facilities and provided me with a complete overview of my storage choices and prices. A top notch employee and operation. Thanks again for the great service.

Judy Creaseman

11 months ago
My favorite part of Lockaway is the staff!!

Matt Basler

11 months ago
Austin did a great job!! Always a pleasure!!

Guadalupe Silva

11 months ago
Always friendly, curtious, and willing to assist promtly. Thank you for your smiles!!!

Harley Knull

11 months ago
Five stars Wide aisles to maneuver a trailer or RV. If you are newbie or pro great choice.

Luis L. Casteunos

11 months ago
Spoke with Austin Sanchez. He was very helpful, showed me what was available and was able to direct me to where I could get an enclosed space for my boat. Highly Recommend!!

11 months ago

Armandina Nunez

1 year ago
I was very happy the way they took care of me! Very friendly! I will pass them to all my friends!! Excellent!!

Saniel Leader

1 year ago
Great Customer Service, Starting with an excellent tour and finishing with an explanation of the facility and its features. Highly recommend!!!

Ana Navarro

1 year ago
Great customer service, staff very friendly and helpful.

Kimberly Martell

1 year ago
The Storage Site is always clean. Friendly Staff all the Time!

Leo Reyes

1 year ago
Great Management! Wow!! Good Guys! Clean and No Girls.


1 year ago

Keith P

1 year ago
Patrick and Austin great place, service, and prices

Frank Jonaitis

1 year ago
We have been very happy with the quality of service, cost, and convenience of this location. The staff has always been polite and helpful!!


1 year ago
Rented my unit yesterday - Austin was very friendly and helpful. Big Henry answered all my questions and was very helpful. If you are looking for a storage room this is the place to go to. Excellent customer service!

T. Warner

1 year ago
I highly recommend using Lockaway to store RVs. Austin and Henry will take care of you.

Joseph Minus

1 year ago
Very Friendly (Big Henry), Very Clean, Smells Good!!!!

Joel Powell

1 year ago
The customer service here is great. I would recommend them too family and freinds

Kevin L. Collins

1 year ago
Always Quick, Friendly and Awesome. Will Tell My Friends Where To Go.


1 year ago


1 year ago
Team at Lockaway on 3009 took very good care of me. I was in a hurry and they were able to get me in and out quickly.

Violette St Jean

1 year ago
I am very pleased with the customer service provided at this facility! I do believe Austin Sanchez is great with customer service skills! He is excellent!!

Brian Mittel

1 year ago
Prompt & Curious Service!! Great attitude & would highly recommend!!

Jana Milward

1 year ago
Great team. We no problems- Always great service.

Jan Wilson

1 year ago
Patrick was very quick and efficient. He called shortly after I had reserved online to confirm and was very accommodating.

Mike Hayhurst

1 year ago
Best service i've had in TEXAS! No one is more friendly and helpful then these guys.

Ryan Stephens

1 year ago
Epic Service!!! For the Win!!! Clean, Timely, and Friendly!

Karen Edwards

1 year ago
We feel our trailer is Lockaway storage on 3009.We love it being on cement to keep critters out. Austin is very friendly and helpful and that's a blessing


1 year ago
I called minutes before arriving in town to see if anyone can store a 20 ft car hauler. Patrick was awesome and accommodating . He gave great directions and met me at the gate to show me where to park it. He was professional and courteous. Thanks a million.

Dennise Maltoes

1 year ago
Best service on the Lockaway storage

Dean and Vanessa Crockett

1 year ago
Big Henry and Austin are awesome. They stayed a little after closing for use to show up and give us a tour of the storage area. Great guys, Thanks for going out of your way

Bobby Jones

1 year ago
The guys at Lockaway Storage 3009 & Hwy 78 are Awesome! Always Friendly and Helpful!

Jill Riedal

1 year ago
Patrick, Austin, and Henry are the BEST!! They are very kind and great to deal with. Wonderful Team!!

Mike Weir

1 year ago
I've been using this facility for over a year - Big Henry, Austin and Patrick are some awesome folks to work with - they are very courteous and professional and go out of their way to help you out. Just traded in my travel trailer for a Very Big 5th Wheel. These guys worked very hard to find the right spot for the larger vehicle with no waiting on decisions or paperwork to get it done. By-the-way, these guys are fun to talk to, deal with and obviously enjoy dealing with people while doing their job!

Alie Fortner

1 year ago
Honest, friendly, awesome people, as I walked in the Lockaway Storage on 3009/Fm78 to rent, the friendly man handed me a pair of sunglasses,He said"Here s your sunglasses!" Wow, awesome, I didn't expect that! Didn't know I left it here 6+months ago. What a nice surprise! Yes, I would recommend the Lockaway Storage!

Michelle & Allyn Merrell

1 year ago
Everyone was very nice and helpful, Very Nice Property!

April Engelken

1 year ago
Patrick, Austin, Henry are truly awesome at providing excellent customer service. They answered all questions, provided needed info and gave us a tour. really loved the facility to.

Tim Condor

1 year ago
BigHenry and Austin were nothing less than outstanding with they service they provided me today. I stopped in to rent some storage space and could not believe they customer service tey provided. They wanted to ensure that I was completly satisified with their service before I left the facility.

Kathy Shockley

1 year ago
Big Henry and his staff are wonderful. Yes, I recommend Lockaway to store your valuables. Keep up the great work Big Henry.

Angie F

1 year ago
Austin and Big Henry were very friendly, Knowledgeable about the storage unit lease program. Very organized office

Denise Woodworth

1 year ago
The staff was very friendly and helpful!! They were able to work with me regarding move out dates and holding our spot.

Lance Hinds

1 year ago
The staff made finding the correct site for my vehicles easy. Henry and his associates walked me thru the setup and payment process in minutes. After several months I am very pleased with the facility and staff. Will gladly recommend Lockaway to others.

Colby Pulliam

1 year ago
Patrick and Henry were GREAT!!!! Also, location is perfect for us!

Sharrieffia Lewis

1 year ago
Patrick Galvan was very professional, nice and informative before, during and after I became a tenant today. Austin Sanchez from my interpretation is diligently working on another customers order over the phone. I see hard workers here!!

Jaye Mcmillian

1 year ago
Repeat customer- 3rd time Patrick friendly, knowledgable and very helpful

Terri Wright

1 year ago
Patrick is a great pr person he is very helpful and always ready to help

James Shull

1 year ago
Patrick and Austin are very professional and curteous. Awesome job. Thank You

Justin L

1 year ago
Patrick was very Helpful and easy going. Knew i was getting unit once i got off the phone.

C. Burke

1 year ago
Henry with Lockaway Storage was a tremendous asset in ensuring that our cross country move had zero hiccups. Most companies tout "service" and try and nickel and dime you as you try to reserve a storage unit. I would know from experience that after contacting four local facilities that Henry will stop at nothing to ensure you feel confident that you are making the best decision for your storage needs. Professional and courteous doesn't even begin to describe the way that Henry took the time and patience to hear out my difficult situation. When all other said "no" Henry said "we can do" and continued to do better. This is my first Google review, and let me tell you this: You'd be remiss to not call Lockaway Storage - 3009 before attempting to with any of the competitors. Don't say I told you so!

J Powell

1 year ago
Great Customer service, the guys are always outstanding

Robert Hickernell

1 year ago
New Customer, Big Henry was Superb, Great Job & Outstanding Value!

Shonda Patton

1 year ago
From the time I walked in the door I walked in the door Big Henry and USAIN FOSTERED the most Welcome environment ever doing such busy times of the year. Yet Austin and Henry created a wonderful atmosphere providing a Superior Stress free experience. These guys are very professional and demonstrate team work to ensure their client can rest assured their belongings are left at a Trustworthy establishment Thanks Austin &Big Henry you guys are so Awesome I felt every should be able too share this wonderful experience I gives recommendations on Angeles List as well.

Anthony P Camacho

1 year ago
I recently purchased a motorhome, I was stressing finding a good, reliable storage facility near my home and work. After conducting a wide search of the area between the Southeast side of San Antonio to Randolph JBSA I stumble across Lockaway Storage and Big Henry. The folks were nothing short of OUTSTANDING, they welcome me with a strong customer service mentality. They made my decision to go with Lockaway Storage very quickly because of hospitality, friendliness that began over the phone to the site. The Security, and cleanliness of the facility was first rate, the site is growing in size to meet the need of the community I can't wait to move into a covered slot. Big Henry and his folks are doing a bang up job, I walked away feeling my 90K motorhome will be safe in their hands. THANK YOU LOCKAWAY STORAGE & BIG Henry team.

Roger and Norma Copland

1 year ago
A Week ago my husband and I stopped at the Office and spoke with Big Henry, the Manager. We had such a hard time backing into our spot so we wanted to find a space that had easier access. Big Henry spent a lot of time looking for just the right space and gave us several options. He has been so helpful and accommodating I need to recognize his help and service. We appreciate all the kind consideration we have received from this facility and Big Henry.

Roger and Norma Copland

1 year ago
My husband and I purchased a 5th Wheel which we had never backed up until we took it to Storage for the first time and it was a NIGHT MARE! We spent several hours trying to back into our spot. We were over the lane markers no matter what we did. We had had a 40" Motor Home for several years and backing a 5th Wheel is entirely different. Obviously this Storage Lot has security cameras because Austin, the Assistant Manager, came out and ask if there was anything he could do to help us. I ask him if he could help us get this unit backed into our space because I didn't know what to do next.. He backed it into our spot very quickly, we were so relieved and happy. Thank you so much for having such caring and helpful people working at this Storage Lot. My Husband and I will be working on backing up, we realized that the pull-thru spots have spoiled us. Thanks again to Austin for his help and assistance.

Bonnie Hough

1 year ago
Austin was extremely helpful in walking me through the process over the phone. Move from PA to TX. He was patient and understanding and very courteous. Thank You!!

Steven Longoria

2 years ago
Process was easy and Assistant Manager, Austin was friendly and knowledgeable !!

Morgan Lutz

2 years ago
Austin was great !! Facility was nice !! Keep up the great work !!

Kathy Roy

2 years ago
This place is a complete rip-out always trying to beat you out of your money. First it was the homeowner insurance declaration page or they would raise the monthly rate. Now that want you to have a certain type of lock by the end of Oct or they will charge you an additional charge to you monthly rate. What different should it make to Lock Away Storage what type of lock I use? Or than do get more money out of you! So, if you don't want to be rip-off for more money, please don't use this FM 3009 facility!!!!!!!!!

Rosalind Ward

2 years ago
Austin was great! helped and answered all my questions! Office was clean and inviting!

Felicia Thomas

2 years ago
Awesome team at Lockaway storage @3008 under the leadership of Big Henry. Thamks for everything.


2 years ago

Linda Cielencke

2 years ago
I will be telling many people about this place and them

Felicia Williams

2 years ago
I worked with a very patient and accommodating staff member named Patrick! He was very helping attentive in helping me find the right unit to fit my needs! Great worker! Also during my initial move in, Austin provided very detailed orientation that was very helpful! Great bunch!!

Diana Garza

2 years ago
Austin was pleasant, courteous and professional - Great customer service. Property is close to home and were had had a space here in the past. Very pleased and would recommend to anyone looking for a storage space!!

2 years ago
Big Henry was courtesy, helpful and price for unit was very reasonable.

The Copland's

2 years ago
My husband and I just traded for a 5th Wheel and discovered that we were not able to get it in our back yard. Knowing that we can only park on the street for a maximum of 72 hours we were in a serious situation. A friend from Church had told us that he uses Lockaway Storage on 3009 & 78. We headed there as soon as we discovered our problem. We were met by Austin. he was such a pleasure to work with. He and Patrick went out of their way to take care of us. We had a 40' Motor home for years but this is our first 5th Wheel therefore my husband is not that comfortable backing up. We ask Austin to look for a space open on each side to give us plenty of room to get into until we are more confident backing up. Austin went above and beyond to find us the perfect space Austin and Patrick explained all of the rules, pricing, hours and general information. We highly recommend this storage facility, I feel it is secure, clean, well maintained with Great Customer Service.

John Otwell

2 years ago
Alexis was easy to work with and took care of everything very quickly.

Angela Sills

2 years ago
They have been a great business to work with. Very nice staff and very prompt. Very nice property and well taken care of. I would recommend to rent fromt hem.Henry was so easy and professional to work with

Dawn Newman

2 years ago
Dawn Newman in the last week- We are customers for life. We had a house fire recently and I rented a unit. My husband got there with what little we were able to save at 6 pm and found out the unit was way too small. He saw an employee walking to his truck and was able to stop him. The employee (Austin) was actually in his truck leaving when my husband talked to him. Austin remembered the circumstance we were in, went back inside, turned everything on, and took care of us, even though he had shut the Office down and had been on his way home. Unfortunately customer service is rare in the world today but fortunately for us Austin and Lockaway don't fall into that category. Austin didn't have to do what he did and could have made us wait until the next day. Austin is an asset to the company and again we will use Lockaway Storage now and for any of our future storage needs. Thank you.


2 years ago
Great rates & great location in Schertz - easily accessible. Plenty of room to maneuver travel trailer. Staff is extremely friendly and courteous. I didn't feel like "just another renter". Big Henry took the time to explain everything from access, security codes, payments, etc. Austin gave me the grand tour so I could pick my trailer spot. Highly recommend this facility.

Rodney Richter

2 years ago
Everyone I dealt with was friendly and helpful!!

Dawn Newman

2 years ago
Austin went beyond. Austin stayed after hours to show us a bigger storage. We went earlier. He made sure we got the right size and stayed later than he had to. Just got a storage renter for life!

Jason Winn

2 years ago
Patrick was awesome in doing paperwork to finalize moving out.

James Henry

2 years ago
I went by the facility to check availability and rates for a storage unit. I big on customer service and Big Henry was simply the best. He was friendly, knowledgeable and professional. I went there just to get a quote and left there with a storage unit that was the right size for my needs. I highly recommend this facility.

Pamela Diggs

2 years ago
I have been very satisfied with the serve. Austin and Henry do an amazing job at customer service. Always curtious and smiles!!

India Kines

2 years ago
Alexis and Austin provided great customer service this morning.

Jeffrey Buffa

2 years ago
Super service all around best place I walked in too!


2 years ago
Friendly, professional, efficient, and caring!

Jan Fuller

2 years ago
As I am brand new to Texas, Alexis made the experience as painless as possible. She is very friendly, helpful and Thorough. Alexis is great! Thank you!

Fiona Neil

2 years ago
The people are super nice and go through everything with you to help you!

Nancy Tumlinson

2 years ago
Alexis was a great help. Polite and courteous! Thank you

Chelsea Smith

2 years ago
Quick service and very helpful! Alexis and Austin awesome service!

christian guillory

2 years ago
very nice and helpful thanks guys. looking forward to doing business with y'all.

Renee Kocian

2 years ago
Alexis was very friendly and polite. She explained everything thoroughly. This is me first time needing storage and I didn't know anything about it. It was very pleasurable.

Tyler Mills

2 years ago
Quick, easy process was incredibly simple. Staff was friendly and helpful!

Janice Atkinson

2 years ago
Very professional and friendly! I would highly recommend this facility!!

Frank Allenger

2 years ago
Today I signed a contract for storage space 507. Upon arrival I was escorted to the space I wanted to look at and found the facility to be both secured and clean. The staff that assisted me in renting the space was very helpful and courteous. Thank you Frank Allenger

Arthur Knox

2 years ago
I like that your storage closes at 10 pm. That was one of the reasons I chose your storage and your employee Alexis explained everything I was very happy, she fully answered all my questions.

Jason Winn

2 years ago
Alexis was fantastic and very helpful in obtaining a storage unit.

David Temple

2 years ago
Alexis and Austin were quick, efficient and friendly! I would recommend this unit to all who needed storage in the area!

Sylvia Chaney

2 years ago
Lockaway storages customer service was great and friendly!

Norina Borrego and John Vela

2 years ago
Austin was great! (: He welcomed us and answered all of our questions. He took us to a location for our trailer and talked about our options. We loved his service and great smile! Glad to do business with your facility!!!

Patrick Connelley

2 years ago
I am so proud to have the opportunity of using Lockaway Storage at 200 Roy Richards Drive, Schertz Texas. I want to express my deep appreciation on the outstanding customer service we have received. Furthermore, the management in my view stands for leadership and character with a high level of attention and knowledge that is focused on helping others understand the importance of securing their contents of their dreams they want to keep safe. Lastly, the manager “Big” Henry has communication skills that went above and beyond my expectations and never left a question unanswered. Henry is a valuable asset to Lockaway Storage.

Fatina Willey

2 years ago
Alexis did a great job leasing me a unit. Informative and friendly. :)

Melissa Fields

2 years ago
Alexis and Austin was very friendly and excellent!!

Joyce Jones

2 years ago
Alexis was awesome and very knowledgeable and courteous!!

Andrea Berglund

2 years ago
I have been looking for a storage last minute! Alexis has been very helpful! Lockaway has beat everyone's rates and customer service amazing! Will recommend any day to anyone! Thank You!!

H.E. Carnahan

2 years ago
Nice place, clean, just started.

DJ Benzing

2 years ago
Great customer service! Stayed open past closing to finish processing! Much appreciated!!

Wiley Lee Jr.

2 years ago
Help was Great, but administrative fee was a little blinding. Alexis was very helpful & friendly.

Luiz Vazquez

2 years ago
Great customer service!! Very professional staff!! Secured and clean facility!! Keep up good job!!

Shanan Sluaghter

2 years ago
Henry and Austin were welcoming and very helpful with the entire process!!

Janye Burrows

2 years ago
Great customer service, I confident our stuff will safe, fast, and friendly!

Billy Lane

2 years ago
Well first off, Henry was super nice and took care of all my questions and needs very well. I haven't had the need for a storage unit in over 20 years and with all the local places in Schertz, I am certainly happy I choose this one. From the moment I walked in, Big Henry introduced himself and took got me the unit I needed and I was out of there very quickly after a handshake and thanking me for my business. I will highly recommend this place to anyone. Thanks for the great service.

Sharon Newton

2 years ago
Austin! Customer service was great!! He answered all my questions and concerns!!

Kelly Buehl

2 years ago
Austin was informative and friendly and very helpful!!!

Darrell Board

2 years ago
Great service! Friendly and supportive staff! Got the tour and rented on the spot! Thanks Austin!

Rob Heston

2 years ago
Great affordable units and Location offered easy access!!

Shawn Salazar

2 years ago
Austin was courteous on the phone and answered all my questions that I had. Facility clean and neat!!!

Linda Marrs

2 years ago
Very friendly on phone inquiry plus a very clean office and very clean facilities when I stopped to rent!! Would recommend!!

Beverly Buchfield

2 years ago
I spoke with Big Henry and Austin they helped me with my problem with 2 payments!! Well, Big Henry and Austin told me exactly when and how this happened. They went the extra time to explain what happened. I just couldn’t understand. Then they told me 4 times. Then I understand when and how!! That is Great customer service!!!!

Calvin Bass

2 years ago
Austin was friendly when I walked in. He was extremely helpful and polite. All around, Austin made my experience convenient and enjoyable.

Elizabeth King

2 years ago
On my visit Alexis was very polite and professional. She served us with a smile and confidence!! and we were very pleased!!

Teresa Marroquin

2 years ago
Austin was very informative and knowledgeable with all my questions - Very nice gentleman.

Jerry D. Anderson

2 years ago
Very Nice Place and Safe for my coach.

Charles B. Sheldon

2 years ago
Doing It Right! Austin, Service was very Professional, Thanks!!!!


8 months ago
Longtime storage customer satisfied with service and convenience

Terri Wright

1 year ago
Patrick and Henry is great with customer service only complaint is price is to high for poor people.

David Mitchell

2 years ago
Have been using Lockaway for over 3 years. Never any access issues and is always clean!

Bruce Houseman

2 years ago
When I called the individuals (man and woman) were very friendly

2 years ago
Staff is great! They always respond and are eager to help in anyway they can.

Jeff F

2 years ago
Have been a customer here for 4 years when it was owned by another company. Lockaway bought it and immediately raised the rent 30%. Lease is up in December and I'll be moving to another company. Midway during this lease, Lockaway is demanding, under threat of over locking unit, that we use only 1 type of lock, which they conveniently sell by the way. I do not like being threatened and I do not like having some company treat their customers like crap. I also do not like having rent jacked up 30% from 1 year to the next. Stay far away from these people.
See all reviews

Shonda Patton

1 year ago
From the time I walked in the door I walked in the door Big Henry and Austin fostered the most Welcome environment ever doing such busy times of the year. Yet Austin and Henry created a wonderful atmosphere providing a Superior Stress free experience. These guys are very professional and demonstrate team work to ensure their client can rest assured their belongings are left at a Trustworthy establishment Thanks Austin &Big Henry you guys are so Awesome I felt every should be able too share this wonderful experience I gives recommendations on Angeles List as well.

Michael Burpo

1 year ago
The front office personnel of Patrick,Austin, and Big Henry were awesome! They made feel so comfortable, as if I was family! Great experience! I would recommend this business wholeheartedly!

Javier Rivera

2 years ago
Went twice... First time, Henry and Austin were great and helped me decide on this location. Second time went to sign papers, Patrick and Austin maintained the expected customer service I received the first time. Great place, great customer service, great prices... can't go wrong!

Dylan Pearcy

1 year ago
Excellent location, first rate service, good variety of storage options from small enclosed spaces to large covered storage spaces for motorhomes and the like.

Clifford King

2 years ago
Big Henry was very helpful, made the decision to store at the facility easy, explained everything I needed to know, I would recommend this facility to others.

Carl L. Negley III

2 years ago
The best by far for storing your RV. $$$$


1 year ago
Henry with Lockaway Storage was a tremendous asset in ensuring that our cross country move had zero hiccups. Most companies tout "service" and try and nickel and dime you as you try to reserve a storage unit. I would know from experience that after contacting four local facilities that Henry will stop at nothing to ensure you feel confident that you are making the best decision for your storage needs. Professional and courteous doesn't even begin to describe the way that Henry took the time and patience to hear out my difficult situation. When all other said "no" Henry said "we can do" and continued to do better. This is my first Google review, and let me tell you this: You'd be remiss to not call Lockaway Storage - 3009 before attempting to with any of the competitors. Don't say I told you so!

Wallace Bowles

1 year ago
Like to give a BIG THANK YOU to Big Henry and the rest of the gang at the 3009 LOCKAWAY STORAGE location! Always help when ever a problem poped up! Been a costumer for 20 years! A very safe place to store anything! Thanks again

Michael Lesley

2 years ago
Big Henry and Patrick helped me so much! I was at a different location in Schertz trying to put my very large RV at the same place as my storage unit and the RV just would not fit. When I called the 3009xFM78 location no one answered at first but Big Henry called me back almost immediately. That was a great first impression. To keep it short, he took care of the admin stuff and they even opened the gate for me when I got my RV there. Patrick stayed with me to guide me into my spot which was a huge help. They even opened the gate for me on my way out without me even having to call! These guys made such a rough day so much easier and better. I really appreciate good service and it's even better when it comes on a bad day. Thanks a ton to Big Henry and Patrick for really taking care of me and being genuinely good dudes! I'll definitely be throwing your names and Lockaway Storage around the base letting everyone know how awesome you were.

Rudy Balderaz

2 years ago
Our visit to the office was to transfer to a different storage space. "Big Henry" & Austin were very helpful in informing of the different options that was available to us. After showing us the different options we decided to make a change and the process was quick and easy. "Big" Henry & Austin made the change seamlessly! We've been tenants less than a month and we're so glad we chose Lockaway Storage! With the service and attention to the customer being as awesome as it is I'll be sure to recommend Lockaway to anyone looking for storage.

Fiona Neil

2 years ago
The people at Lockaway Storage are very nice and answer all your questions. Austin and Alexis helped me get my storage unit and they helped me through the whole process. I would definately ask Austin and Alexis to help you. Also when i call on the phone the manager Henry is funny and very nice on the phone he explains things well and is comfortable to talk to. Lastly i like how they give you at least a week to pay for the months due so that way you can scramble up money for a few days. They are great.

Errick Prince

1 year ago
"Big" Henry, Austin, & Patrick did a great job setting me up with the best storage space! They were courteous and professional! These guys are AMAZING!!

Dave Field

1 year ago
Excellent facility. Great staff. Clean and secure lot. I drove from Stoneoak to store my RV here because if great prices and excellent access for my 44 foot 5th Wheel.

Trevor Hartsock

1 year ago
Big Henry and crew will take care of you! Great location and staff!

Brian Thalhofer

2 years ago
Big Henry is quite simply amazing! He goes out of his way to ensure that tenants are satisfied with their location and will almost literally do anything to ensure that you are satisfied with your rental and the service you receive. If you live in Schertz/Selma and need to store things, do it here!

Stealth Titan

2 years ago
Patrick and Austin was very help full. I went in asking for prices and they have me different options. Now I know when I put my house up for sale I know where I'm going. Thanks guys.

Bill Shockley

1 year ago
Patrick is fantastic. He is knowledgeable and always so willing to help.

Kathy Shockley

1 year ago
Patrick helped us park our trailer. You are the best.

Sano Kaoi

1 year ago
The young man at the desk this morning was very helpful and polite. was very informative and knowledgeable...Kudos to owners, its hard to find customer service like that at a lot of businesses these days...

Rudy Hernandez

1 year ago
Convenient, very clean, secured and friendly staff. Wouldn't take my belongings any where else but here. Thank you for your service!

sha new

2 years ago
The customer service (Austin) was awesome. He took the time to show me all available unit-size that was available. He made my decision to rent from Lock away storage easy.

Pamela Martin

2 years ago
Great people to work with especially Henry

Tyler Skeens

1 year ago
Austin was extremely helpful and nice, I called because the traffic and the rain was causing me to run a little late and he offered to stay so that I could get my storage unit before they closed. He was great at explaining everything and was very clear and good with customer service.

Valeria Rodriguez

1 year ago
Highly recommend Lockaway Storage! Patrick was great at helping me get all the information I needed and took the time to explain prices. Great customer service!

Lockaway Storage 3009 & FM 78

1 year ago
Folks, Stop looking any further! We at Lockaway Storage 3009 look forward to assisting you any way we can in your storage needs. Please allow "Big" Henry, Austin, and Patrick to show you why our service is a cut above the rest. Especially, on a property 13 acre (of 19 acres) that has wide aisles for all. For more REAL REVIEWS, see our website! Thanks!!!

Tabitha Clark

1 year ago
Big Henry is amazing! He has the best customer service and he makes doing business an absolute pleasure. His entire staff has great rapport with their clients and I appreciate them.

Arthur Man

1 year ago
Very helpful people here. "Big" Henry was friendly, helpful, and funny. I had a storage unit 10 min after walking in an hour ago. Thank you for all your help.

Gary Lee

1 year ago
Big Henry is the greatest! Austin is Amazing. Patrick is excellent at holding down the office. Property is very clean. Don't waste your time looking around... The BEST STORAGE around. Will work with you for whatever your needs are. They helped me even at 2AM. One word: AWESOME!

Pablo Ramon

1 year ago
Exceptional facility! Staff is professional, courteous and extremely helpful...Big Henry, Austin and Patrick...not enough can be said in regards to their "can do" attitude. Security, accessibility and cleanliness are a priority here. I highly recommend this storage facility!

Mike Weir

1 year ago
I've been using this facility for over a year - Big Henry, Austin and Patrick are some awesome folks to work with - they are very courteous and professional and go out of their way to help you out. Just traded in my travel trailer for a Very Big 5th Wheel. These guys worked very hard to find the right spot for the larger vehicle with no waiting on decisions or paperwork to get it done. By-the-way, these guys are fun to talk to, deal with and obviously enjoy dealing with people while doing their job!

Joe Hoeft

1 year ago
Great people and and service. Truck broke down and Austin one of the guys working there helped me how my rental trailer back. Very friendly. Storage lockers are clean and very tight security. Highly recommend.

R Goeres

1 year ago
Enthusiastically recommend Lockaway Storage on 3009 & FM78. We looked at 10 options in person and more online for a spot to park our travel trailer securely. Lockaway has a huge open air parking area, wide lanes with parking on both sides and lots of room to back in. We are rookies and had no problem. The facility is secure, clean, and we feel confident that our RV is Locked Away! There is covered RV parking as well but we were only looking for open air. Additionally, the staff is FANTASTIC! Patrick took us around to show us the layout and pick out a spot. He answered all our questions and is so personable. He made us feel very welcome and confident in the service provided. Good facility, great staff, excellent pricing - telling all my friends.

April Rink

1 year ago
My husband and I rented a storage with Big Henry for a year and him and his team were always very helpful, professional and friendly! I would totally recommend this facility! Very clean and always greeted with a smile! 5 Star Review! Thanks Big Henry! Randy and April Rink

Robert Haese

1 year ago
All the people are very professional and knowledgeable! Seems to be very well run and clean . Enjoyed the interaction with Big Henry .

Geneva Reeves

1 year ago
Big Henry was very friendly, helpful, and accommodating! He has made our move just a little bit less stressful! THANK YOU!

GM Aguayo

1 year ago
Friendly environment. Large spaces with easy access to park. Well monitored and 24 hour access when necessary.

Steve Acosta

1 year ago
Big Henry and Petite Austin are awesome! Super great service! Strongly recommend this place for storage!

James Deitschel

1 year ago
Great experience at this Lockaway Storage! Super easy to rent a unit. Great discounts. I accidentally locked my unit incorrectly once, and I got a friendly phone call (and email) within a couple hours to let me know about it. Always friendly service (especially from Big Henry), and a nice, clean environment.

Maria Blalock

1 year ago
I want to thank Austin very much for his help when we needed a new storage unit. He was very polite and professional explained every detail for me. He even helped me put my number in to open the gate to make sure it opened for me. I'd also like to thank big Henry for his help as well. They were very professional and answered all of my questions and concerned. I could have not asked for a better customer service. Thank you guys

Tara Acosta

1 year ago
We rented a storage unit August 11, 2017 from Big Henry. He was the nicest man and very helpful. We were in a dire situation and he got is a unit very quickly! He was very attentative to our needs and handled everything very professionally! Petite Austin was also great! If we ever need another unit we will definitely be calling these guys!

Karen Rooks

1 year ago
I have to say that Austin and Big Henry are quite the team!! Austin is very well versed on the operations of the business, unit prices, type of clientele and all the applicable rules one should follow for trouble-free storage for yourself and others renting spaces at 3009. I had called around for special deals but all others offering deals were no where near my house and the units were much smaller than what I needed. Big Henry and Austin welcomed me with open arms and made me laugh, which is always something a person can use during the stressful times of moving. They put me at ease and reassured me I would be pleased with my decision to rent a unit at 3009...only thing I need now is for Big Henry to share some of those tacos Austin brings in for him. Like I said, these guys are a great team; professional, knowledgeable, caring and funny as heck!!! Thanks for all you guys do to make moving a better experience for everyone!

Brad Biesenbach

1 year ago
This is a very convenient and clean storage facility. I really like that it has surveillance cameras. Austin was very friendly and helpful when he greeted me. We had my 30' RV in a storage slot in no time. I feel very comfortable in leaving my RV at this location. Brad

BRJOnes Jones

1 year ago
Great staff. Very helpful, friendly, and fast. Clean facilities and secure. Antonio, Patrick, and Austin were professional and polite. Would recommend to anyone needing storage!

Eddie Jones

1 year ago
Big Henry and his team at Lockaway Storage did an amazing job getting us set up to store our trailer. We had just arrived in the area and looked around for the best options. When we arrived they were ready and gave us all the information we would need. We were guided to our storage spot and had no issues. I highly recommend them for your storage needs.

celina elias

10 months ago
Andrea & Austin were great ! They answered all my questions without hesitation & were super friendly . They seem to truly love there job & take pride in helping others. I will definitely be recommending Lockaway Storage to friends , family & coworkers. Thanks again Andrea & Austin for being super helpful & getting me in & out of there in no time..

Rodney Ruth

6 months ago
Drea did an awesone job getting me set up with abolace for my camper!!! Place was clean and she was very knowledgable! Great attitude and customer oriented.

Lee Vazquez

4 months ago
Austin was very great at explaining all details thoroughly. He made us feel very welcomed and greeted us warmly. Best service I have experienced!

Joshua Reyna

3 months ago
Clean & tidy location. The woman at the front named "Drea" was most helpful. She truly made the process easy. Thank you!

Jeffrey Pichardo

3 months ago
Austin and Mike are great. Incredibly helpful.

Veronica Collins

3 months ago
I have had a very pleasant experience with the staff at Lockaway Storage. They were always very helpful and quick to help with any questions I had. I definitely would recommend them!

Curtis Spears

8 months ago
Just rented a space for my RV. Great location, clean, easy in and out, and good customer service from Austin.

Jason Dingle

10 months ago
Staff is good. The only problem i have is that they keep going up on rates. To expensive just to store stuff.

Nick Johnson

3 months ago
Seems nice. Friend has her trailer there

Matt Frey

3 months ago
Ok place. Take closing time seriously, you will get stuck in there if you dont make it out in time.


6 months ago
Never had a problem here till the owners sold out been a customer for years at first the new staff that took over was very helpful then they slowly started raising the prices and adding fees for protection you had to buy a certain lock it got ridiculous. I used to pay almost $25 less then I do now.
See all Reviews

Storage Facility Amenities17 Amenities

  • Boxes & Supplies
  • Bright LED Lights
  • Canopy Parking
  • Commercial Storage
  • Delivery Acceptance
  • Drive-up Access
  • EZ Access
  • EZ Drive In
  • EZ Drive Thru
  • Exterior LED Lighting
  • Gated Entry
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors
  • Truck Rental

Storage in Schertz, TX

On the outskirts of the peaceful town of Schertz, Texas, is a storage facility that gently blends in with its surroundings, truly a gem hidden in plain sight. Of course we’re talking about the Lockaway Storage in Schertz, Texas! Customers come not only from the city of Schertz to enjoy all that the facility has to offer, but also surrounding areas including Northcliffe, Bracken, Live Oak, Marion, Santa Clara, and the greater San Antonio metro area. Our facility is located on the east corner of John E. Peterson Boulevard (a.k.a. FM 75) and Roy Richard Drive which is only an eight minute drive from I-35 or the Charles West Anderson Loop. Many individuals, families, and business owners of Schertz take advantage of the opportunity to store here, however we also have a healthy population of students and military members as well. Self storage is a great way for students of any age to add flexibility and certainty to their ever-changing lives. The same goes for our military members who rely on us to keep their items safe and sound whether they are training at one of the bases in San Antonio or away on deployment. If you are the proud owner of a luxury vehicle such as an RV, boat, or exotic car, we can store them too! This facility is the perfect place for any budget to keep your vehicle safe and in tip-top shape when not in use. Vehicle storage is one of the many fantastic amenities we offer including climate controlled units, 24-hour security cameras, and drive-up units. Interested in finding out about all of our features and benefits? Then keep reading!

Self Storage on Roy Richard Drive

Residents and business owners love the location of this facility! The surrounding neighborhoods, shops, and restaurants all make this area an incredibly convenient area to be situated. Arlan’s Market and the Dollar General is only a 3 minute drive from the facility, making it the perfect place to grab some groceries after you drop off some items at your self storage unit. Along John E. Peterson Boulevard right in front of the facility is a ton of convenient stops including Schertz Plaza, Christian Brothers Automotive, Promptu Immediate Care Schertz, and a slew of recognizable chain restaurants. If you have little ones in tow while you stop by your self storage unit, you can take a short five minute drive east on FM 78 to Niemietz Park and let them burn some energy on the large colorful playground there! Just around the corner from this park is Crescent Bend Nature Park, where you will enjoy the serene and open spaces as much as the kids will! While you could bring a frisbee or football to throw around the park here, packing a lunch and a pair of binoculars could score you the chance to view rare species such as the Ruddy Ground-Dove! With so many amenities and attractions in the area, customers of the Lockaway Storage here on FM 78

Military Self Storage

Many people move to the San Antonio area because of PCS orders or military training. If you’re one of them, having a self storage unit is a great way to quickly acclimate to your new surroundings while being prepared for whatever lies ahead. Having a plan for your belongings should you be called away for deployment will not only give you peace of mind, but also your family. On the lighter side of things, we know that once payday rolls around you should be able to buy the fun things you want to without worrying if you’ll have somewhere to store it! Motorcycles, jet-skis, luxury vehicles...you name it, we can store it. We are conveniently located six minutes northeast of Randolph Air Force Base, which is part of Joint Base San Antonio alongside Fort Sam Houston and Lackland Air Force.

As a thank you for the service of the brave men and women in the Military, all Lockaway Storage facilities offer a 10% discount for all active and reserve members of the United States Armed Forces. Make sure to mention this discount when you speak with your facility manager. Some restrictions may apply. Speak with a manager for details. The self storage professionals at our facility are always eager to help the brave men and women who defend our country with all of their self storage needs. So don’t hold back. You can be prepared for anything and get the things you deserve for your service knowing that you have clean, safe place to store it here at Lockaway Storage on FM 75.

Student Self Storage

They say a student’s work is never done, right? At least until they obtain the degree they are working toward! If you’re a student, you know the importance of staying focused on the end goal and doing what it takes to make it happen. However, can you really be fully invested in your studies if you’re constantly worried about your belongings? Dorm or apartment life may make keeping all of your things under one roof a hassle. But instead of selling or giving away the things that make you happy, why not use our facility to safely keep all those items until you are ready to use them? Sure, you could store some things at your parents or relatives house, but you may come home to find that your belongings have been donated or handed down to your younger sibling!

Living in smaller quarters with roommates also makes things difficult. Keeping valuables safe in a secure location away from roommates or curious friends eliminates the risk of theft that many students face when living in a group situation. It also becomes the ultimate convenience when it’s time to move home for the summer. Instead of hauling your furniture, appliances, seasonal clothing, and school supplies all the way home, why not store it close to your school where it will be ready for you when you come back for the semester? We are only 11 minutes by car from the Northeast Lakeview College campus, and close by to many other 4-year and 2-year colleges in the greater San Antonio area. So whether you are getting ready to start your first semester or planning your move for summer break, you can rely on Lockaway Storage on FM 75 to take care of all your storage needs!

Boat and RV Storage/Parking

If you spend your days dreaming of life on the open road, long days on the lake, or making memories with friends an family in the great outdoors, why not make those dreams a reality? If it is because you lack the space to keep the luxury vehicle of your dreams properly stored, it’s time to think about self storage! At Lockaway Self Storage on FM 75 we want to help make your dreams a reality by giving you plenty of self storage options to fit your needs and budget. We have rows of spots available in our completely gated and secured parking lot where you can park your trailer, boat, RV or anything else on wheels for as long as you need to. We also have a number of spots available in our covered parking facility for added protection from the elements.

Think you may need to have your vehicle stored with the most protection from the elements possible? Then we welcome you to rent one of our self storage units that can be as large as 10’ x 25’. Doing so will ensure that any exposed interiors, beautiful paint jobs, or sensitive parts are kept well insulated from anything that may harm it in the outside world. This is optimum for luxury vehicle owners that want little to worry about when retrieving their vehicle for a weekend of fun!


Customers love taking advantage of all the amenities that this well kept facility has to offer. Our wide selection of self storage unit sizes range from 5’ x 5’ to 10’ x 25’ all located on the ground floor. While some units can be accessed via an interior hallway, others are drive-up accesible and all of the units have easy roll-up doors. If you are interested in open air parking for your vehicle or trailer, there are many oversized parking spaces here as well as a canopy covered parking spaces. We are able to keep our facility easily accessible in part due to our fantastic security features including a fully fenced perimeter, electronic gate access, unique access code entry, and bright LED lights inside and out of the self storage units. Customers can pay bills or rent online, by phone, or at the facility during the office hours. They can also access their units easily with our extended access hours that go from 6:00 a.m to 10:00 p.m.

We do our best to make sure that everything about our facility is convenient. For that reason, we offer a few extra perks including a retail area and moving truck rentals! The retail area is perfect for anyone who may need some last minute moving supplies on site, or buying all the boxes, packing tape, mattress bags or other packing supplies they may need for an entire move! Our moving truck rentals on-site are also a great way to make Lockaway Storage in Schertz, Texas on FM 75 truly a one-stop shop for all of your moving needs.

Happy 1-Year Anniversary to Austin Sanchez!

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Austin Sanchez who is celebrating his 1-year anniversary with Lockaway Storage this week.  All interviews are performed by Peter Soto.

You can find Austin at Lockaway Storage – 3009 & FM 78.

Peter: Why did you start working in self storage?

Austin: I’ve known Big Henry for over 13 years. We ran into each other at a pet store after 2 years of lost contact. That day we set up a time to meet up and have lunch because I asked him to be my boxing coach as he used to be a boxer. He spoke nothing about fighting but only about how great of a company Lockaway Storage was. At first, the job sounded too good to be true due to my experience with past jobs that said the same about their company. I was at a point in my life financially that I had nothing to lose so I applied for the job and I was hired. The best decision I’ve ever made!

Peter: What’s the best thing you’ve learned while working for Lockaway Storage?

Austin: The best thing I’ve learned working with Lockaway Storage is that Culture is everything. Lockaway Storage is all about culture in being not only team members but family. When we have company meetings or after hours gatherings I look forward to these events because I can talk with everybody in the company, learn new ways of making myself better as a manager, and just having fun enjoying everybody’s presence.

Austin Sanchez, assistant self storage manager

Austin Sanchez, assistant manager at Lockaway Storage in San Antonio.

Peter: What is your favorite self storage story?

Austin: To truthfully answer this question, there are too many stories that need to be heard. My favorite story of them all happened recently a couple weeks ago. A customer had lost 4 family members in the same month. He came to the office where he spoke with Big Henry. The customer was depressed and wanted to give Big Henry his trailer for free and did not want a dollar out of it just wanted to get rid of it. Big Henry told the customer NO that we had an Auction in a few days that we would auction the trailer in hopes of getting the customer some type of profit to help him out. Auction day came and the customer showed up, the trailer sold in the auction for $800. The customer was in such disbelief how much that money helped him out. The look on the customers face was priceless and that is why I love this job. It’s not about just storing items and that’s it, it’s about helping the customers make their day easier and better.

Peter: What are your hobbies when you aren’t at your facility?

Austin: My hobbies outside of work are working on my vehicles and Mixed Martial Arts. I’m a truck kind of guy so I love to upgrade my vehicles with aftermarket parts to make my vehicles stand out above the rest. On my trucks I’ve had before I’ve added lift kits, big mudding tires, custom rims, custom bumpers and many more upgrades. As for my other hobby, I love to compete whether it’s Boxing, Jiu Jitsu, Wrestling, Freestyle and Greco wrestling etc. In high school, I wrestled for Madison High School and was known across Texas and Oklahoma. I was a 4 year varsity captain. I lead my team to two (2) District titles in 2012 and 2013 which were the only titles in my schools wrestling history still to this day. I have a goal to soon be stepping into the cage as a professional and to be the first fighter out of San Antonio to be Top 10 in the world. The journey will be long and tough but with the help of Big Henry with my stand up and Marc Gaudet with my ground game that goal will be accomplished in a few years.

Lockaway Storage - 3009 & FM 78

View from the front gate of Lockaway Storage at 3009 & FM 78.

Peter: What’s your favorite thing to do in San Antonio?

Austin: My favorite things to do around San Antonio is just go out and enjoy life whether it’s taking a trip to Six Flags. Seaworld, or just a stroll in the park with my fiancé Alexis Byrd, our daughter and our bulldog.

Peter: What’s your favorite restaurant in San Antonio?

Austin: My favorite restaurant in San Antonio has to be Logan’s Roadhouse. Their steaks are the best I’ve ever had in my opinion.

Peter: Would you like to give a shout-out to anybody?

Austin: I would like to give a shout-out to Don Clauson and the rest of the SPMI team! I just want to say thank you all for allowing me to be part of such an amazing family and providing the skills for me to become a better manager. When I show up to work, it’s never work just another day in paradise!

Happy 1-Year Anniversary to Patrick Galvan

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Patrick Galvan, who is celebrating his 1-year anniversary with Lockaway Storage this week.

Patrick is an assistant manager of Lockaway Storage –3009.

Patrick Galvan at Lockaway Storage

Patrick Galvan is the assistant manager at Lockaway Storage – 3009 in Schertz, TX.

Peter: Did I see that this is your 1-year anniversary?

Patrick: Yes sir. This July 12th will is my first year.

Peter: Congratulations, that is awesome.

Patrick: Thank you, sir.

Peter: How did you get started with Lockaway?

Patrick: I used to work for another company, so when they bought us out I was working over there by the SeaWorld area and I live right here at Wincrest and I just happened to ask if there was anything a little bit closer to my house and they said yeah, so they brought me over here and I’ve been here since.

Peter: After a year in self storage, is it what you thought it was going to be? Were there any moments that kind of surprised you about it?

Patrick: No, I’ve been working in self storage for over ten years. I worked for another company before this job and I learned the ins and outs of storage. Working with this company here, I feel free they give you the range to go the way you want with it and they’re here to help you out any way they can. Again, not bashing any other company, but they were more corporate. Here I feel like family, friends, just everybody jumps in quick to help you. I feel really comfortable here. It’s a fun job. When I come into work every day, I’m not thinking, “Oh, man. I have to go into work again.” Here there is always something new, exciting, and fun every day.

Peter: That is so important, especially for a place where you’re spending so much time.

Patrick: Yes, sir. I work here five days a week. I don’t go anywhere else unless Amy calls me or someone else calls me for help. At the end of the day it’s a team.

Peter: I’ve heard that the team aspect is one of the things a lot of people enjoy. Did you say you live in the area?

Patrick: I live in Wincrest.

Peter: That’s right, so I’m not really familiar with that area. Is that in San Antonio?

Patrick: No, it’s like a little suburb of San Antonio. We have our own Mayor. We have our own laws. It’s more like a suburb of San Antonio.

Peter: Do you have to commute?

Patrick: Oh, on a good day, it’s a ten minute drive. It’s a lot better than before. I used to drive for an hour each way.

Peter: That is much better for the quality of life for sure.

Patrick: Yes, sir. Yes, sir.

Lockaway Storage in Schertz, TX

Lockaway Storage – 3009’s front drive in Schertz, TX.

Peter: So is there anything unique about your facility?

Patrick: One thing we try to emphasize here is cleanliness and customer service. We’ll go above and beyond to help you out. You know, either to help you move a trailer, back up a trailer. We’re out there if you need help picking a box up. We’re glad to help you out to make your life easier. At the end of the day, we want you to be a happy customer.    

Peter: For sure. Can you think of a specific time when you went above and beyond for a customer?

Patrick: Oh yeah, back when I worked for that other company, there was a woman who was going through auction. She came in crying. Unfortunately I had to tell her that we tried so much and tried to work with her as much as we could, but we ended up having to auction her unit, but I talked to the person who bought it, and I asked him to leave some of her more personal things behind. He was more than happy to give me her baby stuff, clothes, paperwork, all that stuff, so he left it. I ended up calling that lady up and I said, “Come back down here and let me talk to you.” and she came back and when I gave her stuff back to her she just started crying. She hugged me and said that all of this was irreplaceable. We’re not really supposed to talk to the auction people, but I felt him out and he was happy to leave that stuff behind. She was happy enough to cry. I wished her the best. That made me feel like I went above and beyond to make her feel better. At the end of the day, if that was me and if that was my personal stuff, that would hurt a lot. That made me really proud to be an employee. I haven’t had anything like that here yet, because we work with all of our customers. But the feeling of her being happy makes me feel… I love my job, you know? I could go home. I could look at my kids. I knew I did a good deed that day.

Peter: Yeah, that kind of humanity is so important especially in self storage, because you’re dealing with people’s stuff. I’d like to ask you a little about yourself now. Do you have any hobbies that the people at Lockaway Storage may not know about?

Patrick: I used to play darts. I used to go around the country and play darts in different cities. I made it all the way to Chicago, to the world championship, one time. It was back in 2006. That’s when I was really heavily out playing like 6 days a week. It was the world tournament, so I didn’t place. If I would have won one more time, I would have placed top 8 in the world. Again, that’s when I started at 10 in the morning and finished at 12 at night. I was crazy, so, yeah, ever since I had my kids I’m more of a family man and parent now. I just stay home. I don’t really go out. To me, a great day is just staying home with my kids watching TV. I’m happy with that now. I’ve done a lot of fun stuff back in the past, but now it’s time to be a grown up. When I hear my kids laughing, I don’t miss the bar scene. The going out scene. Hanging out. I’d rather go to Chucky Cheese and that would be the best day ever.

Wide lanes and parking at Lockaway Storage in Schertz, TX.

Parking in Schertz, TX is easy at Lockaway Storage – 3009. We have wide lanes and a variety of sizes to fit your needs.

Peter: Hanging out with the kids. Helping them grow up, watching them grow up. That’s the most important thing for sure.

Patrick: Yeah, especially because I told them once they move out they aren’t coming back, hahahaha.

Peter: Hahahaha, yep.

Patrick: But, yeah, I’m more family now. I love my wife and kids. That’s why I come to work every day trying to make myself better and better and make their lives easier.

Peter: For sure. Tell me a little about your family.

Patrick: Yeah, we have two boys. We’ve been together for over ten years. She had a previous son. He’s 14, but I stepped up and said, “I know I’m not your real father by blood, but I’ll go to war for you if I have to.”

Peter: That’s being a real man.

Patrick: I call him my son. I don’t even put Stepdad in front of it. I say, “That’s my boy right there.”My two boys are the world. My wife is the world. Whatever I do is for them basically.

Peter: I love that, man. I’m really family oriented too, so I love hearing that.

Patrick: Thank you, sir.

Peter: Have you lived in the San Antonio are your whole life?

Patrick: I’ve been here about fifteen years. After my dad finished high school, he met my mom on the west coast and my dad wanted to live close to his parents, so they moved back to San Antonio. I like being here. Back there was overcrowded, too packed. The prices were high. I love it here in San Antonio. The thing is, I’m a Laker fan to the death and people out here, they’re pretty hardcore Spurs fans. I don’t like them, but at the end of the day I respect the Spurs. That’s the only thing I don’t like about San Antonio is the Spurs.

Peter: If the Lakers play the Spurs, do you wear some Lakers gear into the office?

Patrick: Not lately, because we haven’t had a really good season lately. Usually when I go around town I’ll wear it, but people just look at me like, oh, you know. I respect your team, respect my team at the end of the day it’s for fun. I don’t wear it too much, because I don’t want people talking bad to me like that. Overall I love San Antonio. My wife, she works downtown for the horse carriage rides downtown. Every now and then, me and the boys will go down and ride the carriages downtown. I’ve been there a million times, but it’s fun to do every once in awhile with the kids.

Peter: And you’re making all those memories. Like you said earlier, once they leave, they aren’t coming back.

Patrick: Hahaha, yes sir.

Drive up self storage units in Schertz, TX.

Drive up access makes storing with Lockaway Storage in Schertz, TX easy and convenient.

Peter: Are there any restaurants in the San Antonio area that you really like?

Patrick: Usually our favorite restaurant is Wingstop. My wife loves Wingstop. If we’re going somewhere and we’re hungry, we tear up Wingstop pretty good.

Peter: Me too.

Patrick: Any Mexican restaurant around here. Any real Mexican restaurant. I don’t really care for Taco Cabana and all that. It’s like fake Mexican food. I like real Mexican food.

Peter: Where’s a good place to find real Mexican food in San Antonio?

Patrick: There’s a little place we go to. It’s called Acapulcos. It’s on Pat Booker. We go there every Sunday with her family. Sundays are breakfast. Every Sunday. It’s really good. I like it. If you’re not there by 10 a.m., it’s not going to be good on space, so it’s better to get there early. It’s a little hole in the wall, but it’s great.

Peter: Hole in the walls are normally the best. At the end I like to ask if there is anyone at Lockaway Storage that you would like to give a shout out to?

Patrick: I would love to give a shout out to Amy and Henry. They are so easy to work with. Any time I need something, they are there, especially Amy. A while back I had some family problems and I had to take care of that and any time I asked them to leave early, they were always able to let me go, like 30 minutes early. It’s so easy to come to work knowing that they have my back and i have their back. Amy told me, “Hey, man, go. Family first. Whatever you need.” I love the fact that Amy and Henry are so flexible with me that it’s never a problem. They always help me out and it makes me feel like they really care. It’s very family oriented. I’m so proud and happy to work here too.

Self Storage Milestone: Happy 1-Year Anniversary to Corey Harvey!

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio, TX team member Corey Harvey, who is celebrating his 1-year anniversary with Lockaway Storage.

Corey Harvey is an assistant manager at Lockaway Storage – 3009 & FM 78

You can meet Corey at Lockaway Storage at 3009 & FM 78 in San Antonio.

Colby:  How long have you been with Lockaway Storage?

Corey:  Just finishing my first year.

Colby:  Congrats!  What was it about Lockaway Storage that made you apply?

Corey:  It was for a different experience.  I was trying something different. I’ve always been in retail and I’ve been in management before for 11 years now, so I wanted something different.  I actually really like it and enjoy doing it.

Colby:  What’s the biggest takeaway you’ve learned about the industry?

Corey:  Honestly, this is the best company I’ve ever worked for.  It’s a company that actually trains you and is really hands-on with everything.  It’s one of the best companies I’ve worked for as far the training experience and they make you feel like family and they actually care about the people that work for them.

Colby:  That’s huge.  There’s not a lot of places like that nowadays.

Corey:  Not at all.

“I have really enjoyed working with Corey. He is super positive and open to coaching. He takes pride in his store and is a such a nice guy. He makes keeping his facility clean a top priority. When you go to his facility, it always smells great! No matter if it is a pleasant smelling candle burning or if he just mopped the floor. He creates a really inviting atmosphere for his customers.”

Amy Medrano, Lockaway Storage District Manager in San Antonio

Colby:  What’s your favorite story from the last year?

Corey:  One day a customer called me and they saw a ball python or something like that, a really big snake that was loose.  They called me to try and help catch it. I had to call someone else, because I didn’t want to go anywhere near it.

Colby:  I wouldn’t want to go anywhere near a snake either if I didn’t know exactly what it was.

Corey:  It was really big!

Colby:  That’s a quick way to go to the hospital unexpectedly!  Well, outside of storage, what are your hobbies when you’re not at work?

Corey:  I’m also a licensed cosmetologist, I do hair on the side.  I’m also a full time student so I don’t have time to do much else besides spending time with the family.

Colby:  Where are you going to school?

Corey:  I’m taking online classes at Grand Canyon University.

Colby:  Right on.  You said you did hair, so do you have any specialties?  Men? Women? Certain styles?

Corey:  Mostly women.  I can do about any style. It just depends on what they want.

Colby:  You have a diverse set of interests!

Corey:  I just like to be a jack of all trades.  I like to always have something to fall back on.

“He is one of the most coachable managers I have ever had the pleasure of working with. Because he was so open and willing to make changes to his management style, I wanted him on my team. He was a sponge in terms of learning new and different ways to do things and his smile is fantastic!”

Henry Medrano, Lockaway Storage District Manager in San Antonio

Colby:  I’m not super familiar with San Antonio, what are some of your favorite things to do around town?

Corey:  If I have time, I like bowling or going out to eat or to the movies.  I also like to go downtown and ride the little boat and walk around the mall.

Colby:  Favorite restaurant?

Corey:  I would probably say it would be a tie between 54th Street and Cheesecake Factory.

Colby:  Is 54th Street a local place?

Corey:  Yes, I think they have 2-3 around the area.

Colby:  Is there anybody you’d like to give a shout out to in thanks for helping you get through the first year of a new industry?

Corey:  I would say Don, Amy, and Henry.  If it wasn’t for them trusting me and giving me an opportunity to show them what I can do.  I really appreciate everything they’ve done for me.

Self Storage Milestone: Happy 2-Year Anniversary to Austin Sanchez!

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio, TX team member Austin Sanchez, who is celebrating his 2-year anniversary with Lockaway Storage.

Austin with Girlfriend and Baby

Austin Sanchez and his girlfriend, Alexis, just welcomed their second baby.

You can meet Austin at Lockaway Storage on 200 Roy Richards Road in San Antonio.

Peter: Last year we talked and it was your first anniversary. How’s it going with year number two?

Austin: It’s definitely been more interesting than the first year. The first year I was really learning the ropes,. For one, I’ve never been in a management position. And two, I’d never worked in self storage before.

When I first started was when we first opened the doors. Learning the ins and outs of the previous company then converting a store from one company to ours. The time it took and all of the blood, sweat, and sometimes tears.

Learning the ropes was the first year and the second year was setting a goal for myself as far as what I wanted to do in the company. I knew I wanted to stay with the company, and I had no other plans of going anywhere else. I know at my other jobs, I was always looking, like, ‘I can’t wait til I leave.’

At this job, I don’t know where I’d go if I left. I wanted to figure out something that I wanted to do. Another personal goal of mine was that I wanted to become a store manager for my second year anniversary. I can’t remember the exact date, but it was toward the end of the year that I was promoted. Really it was just going towards the goal, learning how to be a better manager, learning how to train. All the necessary things to do to become a great store manager.

Peter: So what do you feel like you did to improve to eventually get promoted to manager? What were some steps you actively took?

Austin: The main step was mainly taking initiative. Especially Henry was a big help. With him being so busy, he needed help as far as facility manager duties. So obviously I willingly volunteered, like, “Hey, just show me how to do it real quick! And I’ll catch on.”

It was really just taking matters into my own hands. Trying to figure out how to do certain things. How to do a lot of the facility manager stuff. Even though technically I wasn’t getting paid for it, I was only assistant facility manager. The biggest thing really was taking initiative and really just learning it myself. Then, when the time did come, I wasn’t playing a game of catch-up learning how to do everything.

The secondary thing was really our store and how great we do with our numbers. Back then, I had learned how to hit the budgets or get close to them. There are certain factors that are important. But the primary thing was doing facility manager work and learning how to do it beforehand.

“Austin is a super, super self storage manager. His heart is in the right place and he wants the company to do well. He’s a good guy. He has become very, very informed when it comes to sales and customer service techniques. He’s really learned a lot about leadership, how not to get the most out of himself, but the most out of his teammates.”

Marc Gaudet, UNITS San Antonio Team Lead

Peter: Yeah, that is so important, and it sounds like you’re developing some really great business skills as well.

Austin: Oh yeah, definitely because before I really didn’t know how to run my own business and running your own store is like running your own business. Which actually goes great into the whole new scheme that Travis is wanting us to do, which is “run it like you own it”.

Of course I want to be able to provide great customer service and all that. The biggest things that I do believe in, which not necessarily everybody does, because everyone has their own perspective on it, I still believe that I can provide great customer service at the best price. When I say the best price, I obviously mean at the highest price I can without being too ridiculous. But having a fair, but firm, price.

That’s really the main thing i’ve learned over the last two years. I’ve learned how to provide great customer service while still getting the rates that we need to hit the numbers.

Peter: For sure. Yeah, I mean it’s such a fine line between maximizing things for the business and also looking out for the renter and making sure that all their needs are taken care of. It’s a fine balancing act for sure.

Austin: Of course. Yeah, the one thing I have learned is that you probably have 90-95% of the customers, a lot of them they are great people, a lot of interesting stories out there, a lot of different backgrounds. It’s just those less than five percenters; those are the ones you have to watch out for. It’s still good to provide great customer service.

Peter: Over the last year, have you met anyone new, whether that be a renter or someone on the team, who is unique or would have good stories?

Austin: The thing is is that, at the store that I work in, we have over a thousand units and over 900 customer who make payments. It’s hard to remember one who really tops it off.

Peter: You’ve been in the industry now for two years, you’re getting pretty seasoned, do you have any advice for anyone who’s beginning their career in self storage property management?

Austin: At one point, I thought a big step for me was even getting a store manager position. Because of my age, I thought that would be a problem for me and thought that I wasn’t able to move up until I got a little bit older and everything and I was able to prove that wrong.

As far as advice for them, the main thing is be loyal. Go a little bit further than the average person will. Me and Henry call them HLO’s, high-level operators. Going 110% or 120%, I think if you can do that, stay loyal with the company, and show initiative and love for the company, you’re definitely going to go a long way.

You gotta be patient about it and eventually it will work out.

“I’ve known Austin since before he was 10 years old. I grew up with his father, we’re talking about since elementary school, so about 30 years. I’ve watched Austin grow and I’ve known that there’s something special about him. You could tell he was different from everybody else. I lost contact with him for maybe two years and I ended up coming back to San Antonio and ran into him. He was training MMA and thinking about that as a career. I didn’t want to discourage him, but I wanted him to have more of a plan, so I told him about Lockaway Storage. To be honest, there were some challenges Austin had in the beginning. The big thing he did have is that he is tenacious. He doesn’t mind putting himself out there, even if he was going to embarrass himself, because he wants to learn. One thing I love about Austin is that he is loyal. He is all about the company. He sees himself here for the next ten years moving up in the company. I am very proud of him. Watching him grow from a little kid and what he’s gone through is just unbelievable. He had it rough and to see him mature into the man he is today with his new family, I’m pretty proud of him.”

Henry Medrano, Lockaway Storage District Manager

Peter: Great answer. So, you’ve lived in the San Antonio area for a good bit now. Lots of people are moving there.

Austin: I’ve lived inside of 1604 on the north east side since I’ve gotten the job here. I can’t even think about having to leave! It’s such a great area over here. It’s really booming, so you’re getting a lot of traffic. The people here are really nice and there are a lot of restaurants coming up.

There’s only one negative thing I have to say and that is sometimes the drivers can be a little bit crazy. Other than that, it’s a really great place. The houses, the pools are really nice and it’s just a really great area. Everyone is wanting to move north because it is nicer. I think that’s the reason why it’s booming over here.

Peter: I didn’t realize how San Antonio was spreading out.

Austin: I think that helps with storage. I know parking is going crazy right now. We have 400 parking spaces and we’re down to like 12 or 15 vacancies. They don’t let you just park a trailer in your yard, so that’s why they need us for that storage space.

Peter: I don’t want to just talk about storage, because you’re not always at work. What hobbies do you have? Are you still doing MMA?

Austin: Last year I wanted to. I’ll still probably train a little, but I’ll be honest, I was younger then. I wasn’t quite as stable last year. I was just figuring out how to have a good job and I thought fighting might be what I’d do. But now that I’ve been here at Lockaway Storage and where I know I can go in the future here, I just don’t want to fight anymore.

I did a lot fighting growing up on the south side of town. You just had to fight to survive. But now that I’m living a life, I don’t have to fight anymore. Life is good. I have friends that enjoy it like Henry and Marc Gaudet. We get the fights on pay-per-view. We talk about and enjoy watching the fights together.

Now with my second child being born, I won’t have time to train every day. I may still pursue it, but I found a job where I don’t have to do that.

Peter: Tell me about the recent happenings with your family?

Austin: I have my beautiful daughter Avyona who is 15 months. It’s going by so fast! People told me it would, but it’s going really fast. I’m helping my mom buy her first house, which is great because of all the things she’s done for me since I was born. She’d always help me. Even if she needed to loan me her last $200, she’d do it without question.

I helped her get her first car and now her first house. My fiance’s family is big and her brothers and sisters seem like they’re all having babies now. We may have started a baby train!

Peter: Congrats on all that! Having the second child, helping your mom. Respect to you for that!

Austin: I’m a family man. I love to take care of my family. I don’t like to have fun by myself, so if I can have fun and make people happy while I’m at it, that’s just the kind of guy I am. I’m taking the whole family out to the lake with my boat. I’m hoping to buy a second boat at some point. A pontoon boat.

Peter: What lake do you like to go to?

Austin: I go to Canyon Lake. I just go there for fun. If I was fishing, I’d go to Calaveares. We took the boat out the other weekend and it was really windy and the waves were really big. Got water inside the boat. It got my wife all wet. When it starts getting warmer I’m taking friends and family out there more.

Peter: Sounds like life is good!

Austin: Yeah I can’t ask for anything else right now. Well… I could ask for another truck, but I’ll get that eventually!

Peter: Is there anybody you’d like to give a shout out to on the Lockaway Storage team?

Austin: Yeah, to be honest, Henry. If it wasn’t for him I wouldn’t have met Don. He’s been the backbone to the success I’ve had. He’s the biggest one. But I’d like to thank Don and Travis too for believing in me, even though I’m so young. It shows that they care and they trust in my abilities and what I’ve learned.