Storage Outlet Terms of Use

Last Updated: April 25, 2018

Storage Outlet and its affiliates provide services to you subject to the following terms and conditions:

Storage Outlet’s website, , allows you to reserve or rent a unit from Storage Outlet directly. Our site also provides you with the ability to reserve or potentially rent a unit from non-Storage Outlet facilities through our referral network. Storage Outlet is not in partnership with non-Storage Outlet facilities within the referral network, and cannot control their actions. Therefore, our terms and conditions are separated into two categories: Storage Outlet facilities and non-Storage Outlet facilities.

Storage Outlet Facilities


Features and amenities vary by facility. Please contact facilities directly to confirm features and amenities.

Unit Information

Unit sizes are approximate; actual unit sizes may vary from the size listed. Please examine your unit before signing the lease agreement.


A reservation is not a rental agreement. A reservation holds your selected unit type for you, for a maximum of fourteen (14) days. However, management reserves the right to cancel your reservation, or make a unit substitution, at any time before you sign a lease agreement and rent a unit. We encourage you to rent a unit online, as demand for storage units is particularly high.

Promotions and Offers

All promotions, specials, and offers are for new customers only and are based upon unit availability and unit sizes. Please contact facilities directly to confirm the availability of a particular promotion, special, or offer. Promotions, specials, and offers cannot be combined.  

All promotions, specials, and offers are subject to the standard fees for rentals, such as an administration fee and the protection plan fee if applicable. Therefore, additional fees will apply if a new customer utilizes a promotion, including the month free or month for $1 promotions. 

All pricing (standard rates as well as promotions, specials, and offers) is subject to change or termination without notice. Online pricing may be lower.


By providing Storage Outlet with your contact information (email or telephone number) you consent to be contacted by Storage Outlet by telephone call, text, and/or email. Your contact information will not be shared with third parties. See our Privacy Policy for more details. 

Auto Pay

Online enrollment in auto pay constitutes electronic signature, which has the same effect as a handwritten signature on a paper contract. Enrollment in auto pay authorizes Storage Outlet to automatically charge your credit card or debit card, or debit your bank account, monthly, for the amount due on your bill. The amount debited will automatically increase or decrease as the rental rates increase or decrease in accordance with your Rental Agreement.

To cancel your auto pay, please contact your facility or our corporate office at the telephone number below. 

If there is a change to your bank or card information, including the expiration date, you must sign in to your online account or contact your facility to update your auto pay information.

Storage Outlet is not liable for erroneous bill statements or incorrect debits or charges. However, if notified of a billing error, Storage Outlet will correct it.

If an auto pay payment is rejected, refused, returned, disputed, or reversed by your financial institution or card issuer for any reason, Storage Outlet may charge you a returned payment fee and/or late payment fee, and cancel your auto pay enrollment. Storage Outlet will attempt to give you a courtesy call to make other payment arrangements. However, if payment is not made, you will be subject to the lien enforcement procedures stated in your Rental Agreement. 

Protection Plan

Your stored items are not covered by Storage Outlet’s insurance. Storage Outlet offers a Protection Plan so your stored items can be covered under certain circumstances. Protection Plans are NOT insurance. Please review our Protection Plan details. 

Trademarks & Copyright

Storage Outlet is a registered trademark.

All content and web design on Storage Outlet’s website, mobile app, and other technology platforms, belongs to Storage Outlet and cannot be copied or reused. Reposting our content is also prohibited. Similarly, content cannot be reposted or reused even if changes are made to the content in order to avoid copyright infringement.

Links to Other Sites

Storage Outlet’s website may link to third party websites Storage Outlet does not control. We make no representations or warranties about such third party sites, nor do we endorse such sites or their content.

Privacy Policy

Storage Outlet values our relationships with our customers and believes in transparency. Please review our Privacy Policy


Storage Outlet’s website, mobile app, and any other technology platforms are provided “as is” without any representations or warranties. We are not responsible for failures, such as network connectivity or transmissions failures, or technical, hardware and/or software failures. 


Terms and conditions may be changed at any time without notice. Revised terms and conditions will be posted here, with the date revised noted. 

Applicable Law

Storage Outlet is formed and does business within California. The laws of California shall apply.

Non-Storage Outlet Facilities (Referral Network)

At Storage Outlet we put the customer first. If we don’t have a storage facility in your neighborhood, we want to help you find one. Therefore, we allow you to search for non-Storage Outlet facilities on our website. You can even reserve or potentially rent a unit from a non-Storage Outlet facility on our website. This gives you a seamless web user experience that we think is important.

However, we do not own or manage these non-Storage Outlet facilities. We cannot control or influence these facilities, nor make any warranties, representations, or guarantees regarding their customer service or storage quality.

While on you are subject to the Storage Outlet Terms and Conditions above. However, any reservations or rentals for non-Storage Outlet facilities are made with the facility directly, not Storage Outlet. Therefore, when transacting with a non-Storage Outlet facility, even while on Storage Outlet’s site, you are bound by that facility’s terms and other contracts, including but not limited to their website’s Terms of Use. Please contact the company or their website for more information and to review their terms.

Storage Outlet Self Storage – managed by Progressive Realty Partners
6885 Alton Pkwy, Ste. 100
Irvine, CA 92618

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