Last Updated: January 10, 2021


We want to maintain your trust, and so we want you to be familiar with how we collect, use, and disclose your information. Our customers are people – not just data! Now a word from the attorneys.


General Information

This Privacy Policy describes the collection and use of your information as you interact with Storage Outlet, by phone, email, text, chat, our various web-based products, or other direct contact. It applies to information we collect from various sources, including but not limited to our operations, our website, mobile sites, platforms, and applications. This Policy does not apply to third-party websites, regardless of whether they are operated by our affiliates or business partners or whether we link to them.

By using our products or services, you consent to our collection, use, and sharing or disclosure of your information consistent with this Policy. The Policy will change from time to time, so please check this page for updated versions as you may not be otherwise notified. Changes are effective immediately upon posting. Your continued use of our services and/or website serves as your acceptances of this Policy as amended from time to time. This Policy is incorporated by reference into our Terms of Use.

You may choose not to provide requested information, or may choose to restrict the use of cookies, but that may limit the services we are able to provide to you. 

In general, we may receive and store any information you enter on our website or give us in any other way. Information we collect is categorized as Non-Personal Information and Personal Information.


Non-Personal Information

Non-Personal Information is information that does not personally identify you or your household. Non-Personal Information may be derived from personal information by removing individual identities in a way that it cannot be reasonably linked to an individual. Non-Personal Information may also be aggregated or anonymized information. We may use and/or disclose such non-personal information for a variety of purposes including analyzing trends and improving our services.


Personal Information

Personal Information is information that does personally identify you as an individual or your household. Examples include your name, address, telephone number, billing information, driver’s license number, or email address. Non-Personal Information (such as information about your activity with our services or website, or demographic information) is characterized as Personal Information if linked to Personal Information that identifies you.


What We Collect

We may collect the following Personal Information:

  • Profile/Account Information you provide, such as: name, address, telephone number, email address, driver’s license, social security number, birth date, credit card information, any information required for a military discount if applicable, and any other information you choose to provide. Some of this information may be required while other information is optional.
  • Information you provide when posting a review or comment, sending a message to or communicating with us (through any means).
  • Information related to your use of our website and internet activity, such as: your Internet Protocol (IP) address, your browser type, the device used (computer, mobile device etc.), the device identifier if applicable, the web address visited prior to accessing our website, and your activity on our website (pages visited, links clicked on, time spent on each page, use of site features etc.).
  • Information related to your interaction with our emails, such as: whether you open or click on an email and whether you forwarded the email.
  • Information provided from third parties (social media services, commercially available sources, or business affiliates and partners etc.) such as your name, contact information, transaction and purchase/rental information, use of certain applications or your relationship with various products and service providers. For example, if you access or connect to our products or services through a social media platform, we may collect your user name, any information or content the social media platform provides (profile picture, email address or contact lists, information you made public through the platform etc.)


How We Collect It

Information we collect may be directly provided by you, or collected passively through technologies like cookies, web beacons, pixels and clear GIFs. If enabled in your browser, cookies may be may sent by a website you visit and downloaded to your device. It then sends information back to the website. Cookies are required for website use (such as secure login), functionality (remembering login details), and also provide us with analytics to understand and improve our services. 

Cookies may deliver content and/or a user experience tailored to your preferences, or facilitate website function. If you set your browser to not accept cookies your use of our website may be impaired. 

Web beacons, pixels, and clear GIFs are transparent image files that if allowed, provide us with some of your information, such as: website usage information and interaction with emails. Such technologies may be used in conjunction with cookies.


Why We Collect It

Information collection assists us in the administration and improvement of our business and website. Non-personal Information may be used for any purpose. 

Personal Information may be used to: 

  • Provide, manage, and improve our services
  • Analyze usage and performance of our services
  • Deliver relevant content and recommendations
  • Provide notifications
  • Secure our website and prevent fraud
  • To contact you
  • To protect our rights and the rights of others

We may also receive information from third parties about you, including Personal Information. We may combine such information with the information we collect about you, and once combined such information is subject to this Policy.


Who We May Share It With

We may share or disclose your Personal Information to third parties such as:

  • Service Providers (data storage and processing facilities, payment processing etc.) in order to conduct our business.
  • Acquirers, successors, or assignees as appropriate in a business transaction such as a merger, consolidation, asset sale, acquisition, or bankruptcy.
  • Other third parties as appropriate to protect our property, legal rights, and interests, or the property or rights of others, or as required by law.
  • Other third parties as you may direct or otherwise consent.


Retaining Your Information

We may retain your information for as long as necessary to administer or services or for other business purposes.


Accessing Your Information & Your Choices

When applicable, you can access and update your profile information by logging into your account on our website.

You may choose not to provided requested information, or may choose to restrict the use of cookies, but that may limit the services we are able to provide to you. You may also choose to close your online account either online by contacting us, although this will affect your ability to use some of our services, such as online rentals and online auto-pay. We may retain certain information associated with your account even after it is closed.

You may unsubscribe from marketing emails. You may or may not be able to unsubscribe from transactional emails.

You may be able to request transactional information be sent to you by text message. If you participate in our text message system you will be able to opt out. You can review our SMS Terms here

Please note that given a lack of industry standards regarding “do-not-track” (DNT) signals, we currently do not take action in response to these signals. In other words, if your browser transmits a DNT signal, we may continue tracking.



You have the right to non-discriminatory treatment when exercising your privacy rights.


Security Measures 

We take reasonable measures to protect your personal information. However, you supply information to us at your own risk as data security measures cannot be guaranteed to be fully effective.



As a convenience, our website may link to third-party websites we do not own or operate. Your use and activity on third-party websites is not governed by this Policy. Please consult the third-party’s website for their privacy policy. We are not responsible for the content, conduct, or privacy policies of third parties, even if we link to their websites. Links do not constitute or imply an endorsement, sponsorship or recommendation.


California Residents

California law permits California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. We do not disclose Personal Information to third parties for their direct marketing purposes.

Although we are not a “business” covered by the California Consumer Privacy Act (CCPA), you can always contact us with questions about our privacy policy.


Children’s Privacy

We do not provide services or sell products to children under the age of 16. We don’t knowingly collect or maintain any personal information from children under the age of 16 and will remove or delete any such information.


No Liability 

You agree that Storage Outlet is not responsible for any electronic communication and/or Personal Information which may be lost, altered, intercepted, or stored without authorization during the transmission of data. We do not guarantee that your Personal Information will not be misused or disclosed to third parties.


Disability Access

A copy of our Privacy Policy can be obtained by calling us at 949-453-9993 or by email request to



Please contact us with any questions or comments.


Phone: 949-453-9993